OM GHATGE
London
Summary
To secure a responsible job opportunity and to fully utilize the training and skills acquired to make a significant contribution to the success of the entity whilst enhancing one's own capabilities. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Front House / Barista
Compass Group UK & Ireland
London
02.2024 - Current
- Created speciality drinks according to exact customer requests and preferences.
- Built and nurtured customer loyalty by remembering personal preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Managed customer-related issues following company policies and procedures.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential service delays.
Barista
Starbucks Coffee
London
03.2023 - Current
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Train new team members with positive enforcement and respectful, motivational coaching
- Warmly greeted and served customers, promptly processing payments to minimize wait times
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Owner/Operator
Club XO
Raipur
01.2022 - 11.2022
- Managed business operations and staff, including the hiring
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Selected and procured industry-leading software and innovations to support operational efficiency.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Met health and safety guidelines to maintain compliant working environments.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Owner/Operator
Get Social
Raipur
09.2020 - 06.2021
- Oversaw business operations, including staff management and financial responsibilities
- Monitored budgets, payroll, and financial transactions for compliance
- Analyzed inventory and sales reports for informed purchasing decisions
- Successfully resolved customer complaints related to food and service.
Education
Master of Science - Banking and Finance
01.2023 - Current
Bachelor of Commerce - Commerce
Skills
- Customer relationship building
- Marketing
- Dedicated, loyal, and customer-oriented Possess strong knowledge of best
- Teamwork and collaboration
- Quick learner
- Practices and principles of employee coordination Blends superb time
- Management and organizational skills with attention to detail
- Sales expertise
- Product displays
- Cooperative team player
- Up-selling
- Multitasking
Timeline
Front House / Barista - Compass Group UK & Ireland
02.2024 - Current
Barista - Starbucks Coffee
03.2023 - Current
Queen Mary University of London - Master of Science, Banking and Finance
01.2023 - Current
Owner/Operator - Club XO
01.2022 - 11.2022
Owner/Operator - Get Social
09.2020 - 06.2021
Vivekanand Mahavidyalaya - Bachelor of Commerce, Commerce
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