Summary
Overview
Work history
Education
Skills
Timeline
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Erdrin Rexhepi

London

Summary

Motivated and confident sales professional with a background in hospitality, telesales, and client relationship management. Demonstrated success in increasing revenue through upselling, lead conversion, and delivering tailored product solutions across varied industries—from hospitality to home safety services. Skilled in coordinating operations, managing CRM systems, and adapting quickly to fast-paced, customer-focused environments. Known for persuasive communication, attention to detail, and building rapport with diverse customers. Now seeking to transition fully into a dynamic sales role within the automotive, property, or B2B sector.

Overview

5
5
years of professional experience

Work history

Sales & Operations Assistant

Original Fire Ltd
Chelmsford, Essex
01.2025 - Current
  • Coordinated telesales and online sales enquiries for fire door installation projects across residential developments.
  • Improved lead conversion rates by approx. 20% by personalising customer follow-ups and clarifying regulatory benefits.
  • Streamlined job scheduling and documentation workflows, reducing project turnaround time by 15% through better client communication and internal coordination.
  • Developed working knowledge of fire door safety regulations to confidently assist in customer decision-making.

Bar Manager (Seasonal Event)

Ascot Racecourse
Ascot
04.2024 - Current
  • Led bar operations serving 1,200+ guests daily during events including Royal Ascot, overseeing pop-up unit setup and customer flow.
  • Built temporary teams from agency staff and delivered rapid onboarding, maintaining service standards in high-pressure settings.
  • Cut wastage by 10% by improving cellar-to-bar stock communication, saving costs during large-scale events.
  • Frequently upsold premium drink packages, increasing per-head spend during corporate functions.

Waiter

Bellinis
Egham, Surrey
12.2024 - 05.2025
  • Ran solo front-of-house operations including bookings, POS, and client issue resolution.
  • Helped design a new cocktail menu which led to a 12% increase in drink sales through targeted recommendations.
  • Retained strong review scores (4.5+ stars) through consistent service and guest rapport-building.

Assistant manager

The Italian Job
London
01.2023 - 11.2023
  • Designed a new Happy Hour strategy that increased cocktail sales by 20% in 3 months through promotional placement and suggestive selling.
  • Trained junior staff in upselling techniques and enhanced service flow to maximise peak-time turnover.
  • Managed POS closing, cashing up, and stock level reporting, building commercial awareness.
  • Enhanced customer loyalty by driving improved repeat visit rates via personalised interactions.

Bartender

The Perky Nel (Livelyhood Venues)
London
07.2022 - 08.2023
  • Delivered fast-paced customer service to 200+ guests per shift in a premium hospitality setting.
  • Known for reliability, attention to detail, and team contribution.
  • Liaised with management to ensure brand consistency and guest satisfaction.

Project support worker

Mercy to Humanity
London
01.2021 - 04.2021
  • Managed donor communications and adapted messaging to match engagement styles.
  • Helped streamline outreach workflows, improving follow-up success and response rates.
  • Maintained feedback databases for future re-engagement and compliance.
  • Contributed to strategy sessions focused on fundraising campaigns.
  • Supported outreach efforts that contributed to a 15% increase in donor retention over a three-month period, helping to stabilise funding for ongoing humanitarian campaigns.

Education

Bachelor of Science - Business Management

Royal Holloway, University of London
Egham

A-Levels - History, Politics and Sociology

St Charles Catholic Sixthform College
London

GCSEs - Maths, English Language, English Literature, Triple Science, History, Geography, Design and Tech

Westminister City School
London

Skills

  • Sales & Upselling – Proven track record increasing sales through tailored product recommendations, happy hour initiatives, and upselling strategies
  • Customer Relationship Management (CRM) – Experience managing client databases and streamlining communication to improve engagement and retention
  • Lead Conversion – Successfully handled telesales and online enquiries, boosting conversion rates and improving customer response turnaround
  • Verbal Communication – Confident, persuasive communicator with a friendly and professional tone across diverse audiences
  • Organisation & Time Management – Skilled in coordinating schedules, logistics, and multiple priorities under pressure
  • Problem Solving – Quick to resolve customer concerns, turning negative situations into positive outcomes
  • Team Leadership & Training – Managed and trained staff in fast-paced environments; built cohesive short-term teams from scratch
  • Digital Tools – Proficient in Google Workspace, POS systems, email outreach, and basic data tracking tools
  • Product Knowledge – Comfortable learning and presenting detailed product specs (eg, fire door regulations, cocktails, menus, etc) to customers
  • Adaptability – Thrive in changing, high-pressure environments with minimal supervision

Timeline

Sales & Operations Assistant

Original Fire Ltd
01.2025 - Current

Waiter

Bellinis
12.2024 - 05.2025

Bar Manager (Seasonal Event)

Ascot Racecourse
04.2024 - Current

Assistant manager

The Italian Job
01.2023 - 11.2023

Bartender

The Perky Nel (Livelyhood Venues)
07.2022 - 08.2023

Project support worker

Mercy to Humanity
01.2021 - 04.2021

Bachelor of Science - Business Management

Royal Holloway, University of London

A-Levels - History, Politics and Sociology

St Charles Catholic Sixthform College

GCSEs - Maths, English Language, English Literature, Triple Science, History, Geography, Design and Tech

Westminister City School

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Erdrin Rexhepi