Olivia Sharma

• Handled inbound and outbound calls professionally and courteously.

• Engaged with existing and prospective supporters on behalf of charitable organisations.

• Provided information regarding fundraising campaigns and charitable services.

• Encouraged donor engagement through effective communication and relationship-building skills.

• Maintained accurate records of customer interactions and donations.

• Worked towards campaign targets while maintaining excellent customer service standards.

• Managed confidential information in line with data protection requirements.

• Developed strong communication, persuasion, active listening, and problem-solving skills.

• Worked effectively both independently and as part of a team.

• Average of 45-50 calls a day and worked well over target

Promoted healthy eating habits by preparing nutritious snacks and meals.

• Provided physical care for children, ensuring their comfort and wellbeing.
• Communicated effectively with parents regarding child's day-to-day activities and behaviours.
• Provided care and supervision for children of varies ages ,including children with additional needs.
• Planned and supported educational ,recreational ,and developmental activities
• Ensured children's safety ,well-being and emotional development
• Assisted with daily routines and personal care where required
• Built positive and trusting relationships with children and families
• Maintained safe ,inclusive and nurturing environments

• Delivered excellent customer service in a busy ,fast-paced environment
• Prepared food in accordance with hygiene and food safety standards
• Took customers orders accurately
• Managed drive through orders while maintaining speed and accuracy.

• Maintained cleanliness and organisation throughout the restaurant.

• Assisted customers with enquiries and resolved issues professionally.

• Worked collaboratively with team members to meet operational targets.