Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lauren Maggs

Huthwaite,Nottinghamshire

Summary

Dynamic Trainer with a strong commitment to quality instruction and resourceful problem-solving abilities. Expertise in addressing training and development needs through effective communication and active listening. Proven track record of fostering collaboration and enhancing student engagement. Prepared to deliver impactful results in a Core Trainer role.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Police Emergency Call Handler and Tutor

Nottinghamshire Police
Arnold, Nottinghamshire
03.2018 - Current
  • Deliver one-to-one and two-to-one tutoring in controlled environments, enhancing individual support.
  • Plan sessions based on specific needs, allocated time effectively, and aligned with organisational goals.
  • Establish clear targets for tutees, outlining objectives and timeframes for achievement.
  • Identify learning styles using VAC questionnaires and facilitate open discussions to tailor approaches.
  • Collaborate with colleagues in team meetings to support new starters during training phases.
  • Complete LAP books to document and evidence tutee progress effectively.
  • Manage incident reviews, ensuring adherence to standards and providing constructive feedback for improvement.
  • Conduct call assessments, evaluating performance according to the force marking system.
  • Take 999 and 101 calls by supporting callers with general advice and through traumatic situations.
  • Triage calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
  • Process information quickly in time-critical situations.
  • Remaining calm when coordinating response to emergencies.

Receptionist

Kings Mill Hospital
Sutton in Ashfield, Nottinghamshire
09.2016 - 02.2018
  • Maintained accurate logs of patient entries for security purposes.
  • Directed visitors and patients to appropriate staff, ensuring efficient service delivery.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from patients and doctors.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Prioritised tasks during peak times, leading to increased efficiency.

First Aid Trainer and Administrator

St John Ambulance
Derby Road, Chesterfield, Derbyshire
06.2014 - 09.2016
  • Tailored courses and training materials according to specific needs of clients.
  • Delivered training courses to cover essential elements of adult, child and baby first aid
  • Created clear, informative resources to support key first aid learnings.
  • Developed engaging training materials to facilitate effective learning
  • Developed engaging training materials to facilitate effective learning
  • Enhanced attendees' skills through interactive demonstrations, improving their ability to respond effectively in emergencies.
  • Delivered comprehensive first aid training to various organisations, enhancing safety preparedness.
  • Promoted importance of first aid education through community outreach initiatives, raising awareness levels.
  • Set up classrooms, equipment and resources ahead of classes for smooth lesson delivery.
  • Provided adult and baby training mannequins for practical demonstrations and student use.
  • Assisted trainees with certification process post completion of course.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Answered student questions and queries with clear, helpful first-aid advice.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Promoted additional courses to improve and deepen understanding of specialised first aid areas.
  • Certified students according to assessment criteria after practical and theory tests.
  • Oversaw databases to maintain updated records and accuracy.

Education

PTTLS - Training qualification

St John Ambulance
Derby Road, Chsterfield
09.2014 - 12.2014

NVQ Level 2 - Customer Service

West Nottinghamshire College
Mansfield
09.2007 - 06.2008

AS Level - English Literature and IT

West Nottingahmshire College
Mansfield
09.2006 - 06.2007

Administrative - New CLAIT, IOLP in Business presentation, Text Production and Word Processing Level 2

West Nottinghamshire College
Mansfield
09.2007 - 06.2008

GCSEs - Business and Communications, English, Mathematics, History, Science, RE

The Queen Elizabeth's School
Mansfield
09.2005 - 06.2007

Skills

  • Communication skills
  • Presentation skills
  • Constructive feedback
  • Multitasking ability
  • Session planning
  • Flexible working
  • Force knowledge and understanding

Timeline

Police Emergency Call Handler and Tutor

Nottinghamshire Police
03.2018 - Current

Receptionist

Kings Mill Hospital
09.2016 - 02.2018

PTTLS - Training qualification

St John Ambulance
09.2014 - 12.2014

First Aid Trainer and Administrator

St John Ambulance
06.2014 - 09.2016

NVQ Level 2 - Customer Service

West Nottinghamshire College
09.2007 - 06.2008

Administrative - New CLAIT, IOLP in Business presentation, Text Production and Word Processing Level 2

West Nottinghamshire College
09.2007 - 06.2008

AS Level - English Literature and IT

West Nottingahmshire College
09.2006 - 06.2007

GCSEs - Business and Communications, English, Mathematics, History, Science, RE

The Queen Elizabeth's School
09.2005 - 06.2007

Similar Profiles

Create profile
Lauren Maggs