Michael Ogunlana
Neath,United Kingdom
Summary
Dedicated professional with extensive expertise in the charity sector, adept at donation assessment and tactful negotiation. Proven ability to manage till operations and ensure health and safety compliance while maintaining a positive attitude. Skilled in volunteer coordination, stock control, and shop management, with a strong focus on customer service and retail display design. Committed to enhancing operational efficiency through flexible time management and constructive feedback.
Overview
1
1
year of professional experience
Work history
Charity shop volunteer
Levan Mathews
Neath, Neath Port Talbot
10.2025 - 12.2026
- Encouraged gift aid sign-ups amongst donors to increase charity income.
- Upheld strict confidentiality when handling sensitive donor information.
- Established rapport with local community by providing friendly and efficient service.
- Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
- Participated in training sessions regularly to enhance personal skill set and contribution.
- Organised stock room for ease of access and improved efficiency.
- Packaged sold items carefully for optimal customer satisfaction post-purchase.
- Worked as part of a diverse team, fostering a positive working atmosphere.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Education
A-Levels - Computer Science
Neath College
Neath, Neath Port Talbot 09.2025 -
Skills
- Donation assessment
- Till operation management
- Constructive feedback
- Patience and tact
- Charity sector understanding
- Tactful negotiation
- Safety protocol adherence
- Donation sorting
- Gift aid awareness
- Retail display design
- Flexible time management
- Health and Safety Compliance
- Customer Service
- Volunteer coordination
- Stock control
- Shop management
- Positive attitude
Affiliations
- Playing football is one of my best hobby and listening to music.
Languages
English
Fluent
References
References available upon request.
Timeline
Charity shop volunteer
Levan Mathews
10.2025 - 12.2026
A-Levels - Computer Science
Neath College
09.2025 -