Sophie Jane HENSON
Brackla, Bridgend,bridge
Summary
Detail-oriented professional with expertise in maintaining cleanliness standards, delivering exceptional customer service, and ensuring health and safety compliance. Skilled in time management, effective communication, and relationship-building, with a proven ability to handle tasks efficiently under pressure. Demonstrates resilience, critical-thinking, and a positive attitude while fostering partnerships and providing constructive feedback. Adept at volunteer coordination, donation assessment, and sales processing with a focus on safety consciousness and food hygiene. Committed to leveraging skills to drive operational excellence and build meaningful connections in dynamic environments.
High-energy volunteer with dependable work ethic and reputation for helpful and personable service. Meets and exceeds expectations with resourceful nature.
Dedicated and dependable individual with strengths in communication and emotional intelligence. Focused on using comprehensive education and training to build career foundation. Seeks out opportunities to gain deeper understanding and direct experience.
Responsible and mature, who thrives in fast-paced environments. Enjoys working as part of a team to achieve set goals.
Overview
10
10
years of professional experience
Work History
Charity shop volunteer
Animal Fairplace Charity Shop
Bridgend, County Borough of Bridgend
05.2024 - 01.2025
- Worked as part of a diverse team, fostering a positive working atmosphere.
- Organised stock room for ease of access and improved efficiency.
- Assisted in sorting and pricing donations for streamlined operations.
- Maintained cleanliness and hygiene standards throughout the shop floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Promoted charity's mission with enthusiasm and dedication.
- Steamed and presented garments in line with fashion trends.
- Established rapport with local community by providing friendly and efficient service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Adhered to health and safety procedures, ensuring a safe environment for staff and customers alike.
Kitchen chinese chef
GoodFood Direct Chinese
Bridgend, County Borough of Bridgend
03.2021 - 09.2022
- Perfected knife skills resulting in precise cuts and faster prep times.
- Managed inventory effectively for reduced wastage and optimised use of resources.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Reduced customer complaints by enforcing strict quality control procedures.
- Inspected completed work and stations to verify conformance with standards.
- Ensured sanitation standards were met whilst maintaining a clean, safe working environment.
- Collaborated with team members for smooth kitchen operation.
Cashier supervisor
Good Food Direct
Bridgend, County Borough of Bridgend
03.2021 - 09.2022
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Balanced cash registers, maintained accurate financial records.
- Dealt with customer complaints and rectified product and service issues.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Trained new staff members for enhanced productivity.
- Approved customer refunds and exchanges upon close item inspection.
- Maintained clean and functional checkout areas to avoid safety issues.
- Kept updated inventories for reliable stock management.
- Developed rapport with customers through friendly interaction.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted each customer warmly, creating a friendly shopping environment.
- Maintained clean and organised workspace to ensure efficient service.
- Counted change correctly and issued customer receipts.
- Handled high volumes of transactions during holiday seasons efficiently.
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Community volunteer
Brackla Community Council
Bridgend, County Borough of Bridgend
02.2015 - 09.2019
- Assisted in organising community events, enhancing local engagement.
- Organised charity fundraisers to support local causes and non-profit organisations.
- Provided hands-on support during community clean-up initiatives.
- Prepared hot drinks and snacks for service users, offering a warm, welcoming environment for their duration of stay.ch
- Supported the elderly in community through companionship and assistance with daily tasks.
- Distributed food donations for the benefit of less privileged families.
- Improved neighbourhood cleanliness with weekly litter pick-up activities.
- Organised sports tournaments, encouraging active lifestyles amongst residents.
- Reported health and social concerns to senior staff, enabling prompt attention and resolution.
- Strengthened communal bonds via regular neighbourhood meetings and open discussions.
Child Care Volunteer
Brackla Community Council
Bridgend, County Borough of Bridgend
02.2015 - 09.2019
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Assisted in maintaining cleanliness and safety for children's well-being.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Role-modelled desired behaviours, habits and actions.
- Efficiently set up resources for games and learning activities.
- Developed positive, trusting relationships with groups of young children.
- Created caring bonds with children for comfort and safety within nursery.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Recorded and informed manager regarding injuries and accidents.
- Engaged children in stimulating learning-based activities and games.
- Established trust with children by providing consistent care.
- Offered emotional support to distressed children, ensuring their comfort.
- Observed children to detect problematic behaviour.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Supported children with personal care tasks to promote health and wellbeing.
- Practiced child protection and health and safety measures to comply with guidelines.
- Supported children with special needs to promote inclusive learning opportunities.
- Informed parents and staff members regarding activity of children.
- Provided care to children, enhancing their social skills.
- Disciplined children appropriately, upholding established rules of behaviour.
- Fostered a nurturing environment by creating engaging activities and lessons.
- Redirected problematic behaviour and guided children in self-soothing and emotional regulation.
- Warmly welcomed children and their families on arrival each day.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate of Higher Education - SafeGuarding Children Levels 1,2,3 Training Course
The Health Centre
Chiswick, London 08.2024 -
Certificate of Higher Education - Communication Training Module
The Health Centre
Chiswick London 08.2024 -
Certificate of Higher Education - Understand You Responsibilities Skills for Care
The Health Centre
Chiswick London 08.2024 -
Certificate of Higher Education - Emotional Resilience Training Course
The Health Centre
Chiswick London 08.2024 -
Skills
- Cleanliness standards
- Customer Service
- Time efficiency
- Positive attitude
- Effective communication
- Active listening
- Patience and tact
- Relationship-building
- Time-management
- Sales processing
- Food Hygiene
- Critical-thinking
- Volunteer coordination
- Safety consciousness
- Donation assessment
- Flexible time management
- Health and Safety Compliance
- Resilience under pressure
- Partnership building
- Constructive feedback
Affiliations
- Gardening
- Nature/Walks
- Family Days, Welsh History
Languages
English
Native
Welsh
Intermediate
Timeline
Certificate of Higher Education - SafeGuarding Children Levels 1,2,3 Training Course
The Health Centre
08.2024 -
Certificate of Higher Education - Communication Training Module
The Health Centre
08.2024 -
Certificate of Higher Education - Understand You Responsibilities Skills for Care
The Health Centre
08.2024 -
Certificate of Higher Education - Emotional Resilience Training Course
The Health Centre
08.2024 -
Charity shop volunteer
Animal Fairplace Charity Shop
05.2024 - 01.2025
Kitchen chinese chef
GoodFood Direct Chinese
03.2021 - 09.2022
Cashier supervisor
Good Food Direct
03.2021 - 09.2022
Community volunteer
Brackla Community Council
02.2015 - 09.2019
Child Care Volunteer
Brackla Community Council
02.2015 - 09.2019
Similar Profiles
Neha PatelNeha Patel
Volunteer at Compton Hospice Charity ShopVolunteer at Compton Hospice Charity Shop
Fariba BahraminezhadFariba Bahraminezhad
Volunteer Sales Assistant at Charity ShopVolunteer Sales Assistant at Charity Shop
Alexei CiorniiAlexei Ciornii
Charity shop volunteer at Salvation Army Charity ShopCharity shop volunteer at Salvation Army Charity Shop