Olivia North
York,York
Summary
Dynamic professional with a solid background in customer service, skilled in managing high-pressure situations and cultivating strong relationships. Proven time-management and problem-solving abilities, complemented by extensive product knowledge and effective communication skills. Expertise in chatbot operation and multi-tasking, contributing to enhanced team collaboration. Dedicated to utilizing these competencies to drive organizational success.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Customer service representative
Gear4music
YORK, North Yorkshire
2024.07 - Current
- Draft and refine customer email responses using chat-based drafting daily.
- Process returns and exchanges while maintaining strong customer satisfaction daily.
- Build customer relationships that drive repeat business and brand loyalty.
- Handle phone, email, and social enquiries with consistent service.
- Coordinate with the returns department to meet customer needs across each case.
- Manage multiple daily tasks, finishing workload by end of day.
Bartender waiter
Fancy Hanks
YORK, North Yorkshire
2023.07 - 2024.06
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Kept customers satisfied with timely service delivery.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
Food and beverage assistant
The Principal York
YORK, North Yorkshire
2021.07 - 2023.07
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Trained new team members, contributing to staff proficiency.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Handled cash transactions accurately for seamless payment process.
Education
GCSEs -
Joseph Rowntree School
York 2015.09 - 2020.03
Skills
- Positive disposition
- Pressure handling
- Telephone manners
- Time-Management prowess
- Problem-solving
- Product knowledge
- Chatbot operation
- Relationship-building
- Multi-tasking
Timeline
Customer service representative
Gear4music
2024.07 - Current
Bartender waiter
Fancy Hanks
2023.07 - 2024.06
Food and beverage assistant
The Principal York
2021.07 - 2023.07
GCSEs -
Joseph Rowntree School
2015.09 - 2020.03