Phoebe Brown
Birmingham ,West Midlands
Summary
A detail-oriented professional with expertise in telephone communication, email administration, and social media engagement. Demonstrates strong written communication skills and a patient attitude, ensuring effective relationship management and complaint resolution. Knowledgeable in GDPR compliance and familiar with company policies, contributing to efficient invoice processing and cash handling. Committed to understanding SLAs and fostering positive interactions through empathy and a positive disposition.
I am very bubbly and outgoing and thrive in tough situations which I ensure that I make the best call for business and the policy holders needs/requirement
Overview
9
9
years of professional experience
Work history
Customer service representative
Accident Express Direct Ltd
Birmingham , West Midlands
2022.08 - Current
- Maintained good working relationships with work providers.
- Efficient communications with workshop team to enable me to provide a positive customer journey.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Providing the best and most understanding customer service to ensure policy holders are happy and satisfied with my service.
- Managed daily administrative tasks, resulting in smooth office operations.
- Assisted team members in meeting deadlines for superior productivity. Managing courtesy vehicle fleet and driver schedule.
Bar staff member
Wetherspoons
Birmingham , West Midlands
2022.02 - 2022.08
- Increased footfall with engaging promotional strategies.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
Care assistant
Greswold House
Birmingham , West Midlands
2019.02 - 2022.03
- Encouraged independence among patients whilst assisting them with tasks.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Assisted in daily living activities for enhanced patient comfort.
Retail sales associate
Poundland
Birmingham , West Midlands
2018.05 - 2019.01
- Lead the training of new staff members to improve team efficiency.
Retail sales associate
Sports Direct
Birmingham , West Midlands
2017.07 - 2018.05
- Managed stock levels for optimal store performance.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Dealt with returns, ensuring customer satisfaction.
Education
GCSEs - Health and social care
CTC Kingshurst Academy
Birmingham 09/2012 - 06/2017
Skills
- Telephone communication skills
- Email administration
- Familiarity with company policies
- Patient attitude
- Telephone manners
- Strong written communication
- Social media engagement competency
- Understanding of slas
- Empathy understanding
- Positive disposition
- Knowledge of gdpr
- Cash handling
- Invoice processing/Purchase ledger
- Problem-solving
- Relationship Management
- Complaint resolution
Affiliations
- Shopping
- Poetry
- Spreadsheets
Custom
I am 24 years of age soon to be 25 I am Very chatty and try to get along with everyone I come across, I am a huge people pleaser even though sometimes people can’t be pleased I try my best to ensure the result and satisfaction i want.
I am not shy in the slightest and crave new knowledge and flurishment. I love to be constantly busy and doing something as I can not sit still for more than 10 minute.
I believe I would be a great for this role as I am already in a body shop and I have great relationships with insurances ie Vizion Network, WnS Pec Repairs, avant and many more. I have been praised for my enthusiasm in training and thirst for knowledge as I love learning more about the automotive industory.
I do not plan on leaving the Automative industry as I love learning about vehicles and there components, I recently attended The ABP awards which was amazing and I got to know so many people also built great relationships with great people!
I am also very familiar with autoflow as i have used it for the past three and a half years now and know it like the back of my hand.
Timeline
Customer service representative
Accident Express Direct Ltd
2022.08 - Current
Bar staff member
Wetherspoons
2022.02 - 2022.08
Care assistant
Greswold House
2019.02 - 2022.03
Retail sales associate
Poundland
2018.05 - 2019.01
Retail sales associate
Sports Direct
2017.07 - 2018.05
GCSEs - Health and social care
CTC Kingshurst Academy
09/2012 - 06/2017