Aldren Alberto
Customer service representative
Dumaguete,Philippines, Dumaguete
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency. Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently. Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Smiles OnDemand by vervent Philippines
07.2021 - 01.2026
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Reviewed submitted complaints and prioritized responses by submission time or other factors.
Education
GCSEs - Computer Science
Negros Oriental state University
Guihulngan, Philippines01-2004
Skills
- Customer relationship management
- Customer account management
- Customer satisfaction monitoring
- Customer engagement strategies
- Complaint resolution
- Data entry
- Quality assurance
- Customer service guidelines
- Active listening
- Problem solving
- Time management
- Effective communication
- Adaptive thinking
- Customer Service
- Problem-solving
- Multi-tasking
- Problem solver
- Basic computer knowledge
- Call centre experience
- Written and verbal communication skills
- Customer service expert
- Strong customer service orientation
- Complaint handling
- Outstanding customer service
- Empathy understanding
- Patient attitude
- Pressure handling
- Creative problem solving
- Customer complaint management
- Product knowledge
- Relationship-building
- Live chat support
- Microsoft Office
- Adaptive team player
- Energetic work ethic
- Telephone skills
- Good telephone manner
- Customer loyalty building
- Customer sales support
- Customer data management
- Highly efficient
- Customer needs analysis
- Relationship Management
- Telephone manners
- Data entry accuracy
- Data entry proficiency
- Client-Focused approach
- Positive disposition
- Analytical
- Assertiveness
- Customer data analysis
- Cash and card processing
- Dispute management
- Invoice processing
- Courtesy etiquette
- Professional telephone demeanour
Languages
English
Upper Intermediate
B2
Interests
- Sports
- music
- gym
- adventure
- exploration
- watching movies
- reading self improvement books
Timeline
Customer Service Representative
Smiles OnDemand by vervent Philippines
07.2021 - 01.2026
GCSEs - Computer Science
Negros Oriental state University