Olivia Martini
Sale,England
Summary
I am a highly enthusiastic individual, extremely friendly and helpful, with a strong passion for customer satisfaction developed during my previous customer-facing experience. I thrive on team work and I'm always willing to take on extra responsibilities.
Overview
2
2
years of professional experience
Work History
Bar staff member
The Venue/1881 lounge urmston
Urmston, Trafford
01.2023 - 09.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Inspected customer identification to verify age against legal standards.
Sales assistant
Pandora
Manchester, Manchester
11.2022 - 01.2023
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
Waitress assistant
Mulino Restaurant
Urmston, Trafford
07.2022 - 11.2022
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
A-Levels - Criminology, Psychology, Applied Science
Eccles Sixth Form College
Manchester 09/2020 - 06/2022
GCSEs - Science, History, Maths, Textiles, English, PE Sports science, R.E.
St Anthony's Catholic School
Manchester 09/2015 - 03/2020
BSc (Hons) - Psychology (Criminal Behaviour)
University of Wolverhampton
Wolverhampton 09/2024 -
Skills
- Team collaboration
- Strong communication
- Positive attitude
- New staff training
Timeline
Bar staff member
The Venue/1881 lounge urmston
01.2023 - 09.2024
Sales assistant
Pandora
11.2022 - 01.2023
Waitress assistant
Mulino Restaurant
07.2022 - 11.2022
A-Levels - Criminology, Psychology, Applied Science
Eccles Sixth Form College
09/2020 - 06/2022
GCSEs - Science, History, Maths, Textiles, English, PE Sports science, R.E.
St Anthony's Catholic School
09/2015 - 03/2020
BSc (Hons) - Psychology (Criminal Behaviour)
University of Wolverhampton
09/2024 -
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