Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Olivia Harvey

Glasgow

Summary

A dedicated professional with extensive experience in customer service and legal secretarial roles, currently completing legal traineeship with qualification in August 2025. Adept at managing client relationships, handling sensitive legal documentation, and providing exceptional support to clients and colleagues. Skilled in case management; managing independent caseload; legal research; advocacy; and effective communication with clients, tribunals, and external parties. Proven ability to represent clients with confidence at hearings, negotiate favourable outcomes, and advocate effectively. Now seeking to leverage my hands-on legal experience, strong organisational skills, and advocacy abilities as I transition into a full-time legal career.

Overview

10
10
years of professional experience

Work history

Trainee Solicitor

Latta & Co Solicitors and Notaries Public
Glasgow
08.2023 - Current
  • Managed a varied and significant caseload in a range of asylum and immigration matters from the initial client consultation to closing case file. Balancing a significant number of cases requires strong time management and ability to prioritise urgent deadlines, developing my own approach to case preparation and communication.
  • Obtained hands-on advocacy experience representing clients in asylum and immigration tribunals. I've consistently met tribunal deadlines and achieved positive outcomes for all of my clients at hearings.
  • Handed all aspects of case preparation and presentation, including instructing expert reports; collecting objective evidence; taking detailed witness statements and drafting and delivering strong and persuasive submissions.
  • Demonstrated excellent communication skills whilst explaining complex legal terms to clients. I have experienced working with clients at the most vulnerable points in their life, including minors and victims of trafficking, and have tailored my approach to these clients accordingly.
  • Daily use of legal case management system to track case progress, calendar key deadlines, manage and create documents and ensure clients and third parties remain up to date with progress of case when required.

Legal Secretary

Latta & Co Solicitors and Notaries Public
08.2021 - 08.2023
  • Initially employed as receptionist, responsible for managing calls, in-person enquiries, and front-desk operations.
  • Promoted to legal secretary, using LawWare case management software to handle client correspondence, appointment scheduling, and diary management for solicitors.
  • Demonstrated strong communication skills, calmly and assertively handling challenging customer interactions.
  • Proven ability to remain calm under pressure, adapt to new tasks, and work in a methodical and organised manner.
  • Prepare tribunal hearing documents and manage correspondence with courts and external agencies.

Customer Assistant

Morrisons
04.2018 - 06.2021
  • Customer Assistant at Morrisons, managing the self-scanning function in a fast-paced environment, adapting to various departments and night shifts, and delivering consistent service during busy hours and as a key worker during the pandemic to ensure safety and meet customer needs.

Sales Assistant

Pandora
10.2015 - 04.2018
  • As a Sales Assistant at Pandora, I focused on addressing customer needs by using problem-solving and strong conversational skills to identify and fulfill their requirements. I built positive relationships with both customers and colleagues to ensure smooth daily operations, while also handling money, maintaining punctuality, and working effectively both independently and as part of a team.

Education

Diploma in Professional Legal Practice -

University of Strathclyde
09/2022 - 06/2023

LLB -

University of Glasgow
08/2017 - 06/2021

University of Antwerp
08/2019 - 06/2020

Bannerman High School
08/2011 - 06/2017

Skills

  • Strong communication, persuasive arguments, and effective tribunal correspondence and client representation
  • Proficient in case management systems for efficient case organisation and tracking
  • Prioritise and manage caseloads effectively to meet deadlines
  • Successfully negotiated favourable outcomes with Home Office, First Tier Tribunal and third party organisations

Affiliations

  • I am passionate about maintaining a healthy lifestyle and staying active. I am training for the TCS London Marathon 2026 and fundraising for the Meningitis Research Foundation. This experience not only keeps me physically active but also teaches me valuable skills in discipline, goal-setting, and perseverance, while supporting an important cause. Additionally, I am actively involved in the social and charity committee at my current workplace, helping to organise social events and charity initiatives for colleagues.

Timeline

Trainee Solicitor

Latta & Co Solicitors and Notaries Public
08.2023 - Current

Legal Secretary

Latta & Co Solicitors and Notaries Public
08.2021 - 08.2023

Customer Assistant

Morrisons
04.2018 - 06.2021

Sales Assistant

Pandora
10.2015 - 04.2018

Diploma in Professional Legal Practice -

University of Strathclyde
09/2022 - 06/2023

LLB -

University of Glasgow
08/2017 - 06/2021

University of Antwerp
08/2019 - 06/2020

Bannerman High School
08/2011 - 06/2017

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Olivia Harvey