John Madden

• Provided clear, concise advice to clients with complex needs.
• Prepared detailed written reports for clarity and record-keeping purposes.
• Resolved disputes quickly through effective negotiation skills.
• Represented clients at tribunals to ensure fair representation and outcomes.
• Offered practical solutions for diverse problems related to welfare rights issues.
• Attended regular training and supervision workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.

· Coordinated internal and external training sessions for new volunteers and paid staff at the CAB.

· Identified gaps in staff knowledge and completed appropriate coaching sessions.