Olivia Ferrari
London
Summary
Experienced bar staff and team member seeking to transition into another career. Eager to leverage strong customer service skills and attention to detail. Proven ability to work efficiently in fast-paced environments and adapt to changing priorities.
Overview
7
7
years of professional experience
Work History
Bar Staff Member
Travelodge
2025.03 - 2025.09
- Performed opening duties and set up for the incoming shift.
- Kept bar presentable and well stocked to meet customer needs.
- Served high customer volumes during special events, holidays, and weekends.
- Handled customer, team, and business needs while avoiding unnecessary delays or errors.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for the dining experience as first point of contact for incoming guests.
- Followed health and safety protocols and maintained safe and sanitary environments for customers and staff.
Singing Teacher
Covent Garden Dragonhall Trust
2021.09 - 2022.10
- Co-developed, organised, and conducted weekly private singing lessons for individuals aged 12-21 at Soapbox Islington.
- Booked and scheduled all sessions.
- Demonstrated confident decision making in implementing engaging and tailored teaching methods, leading to improved vocal ability and performance skills in students.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Helped students prepare for auditions and special events.
Core Team Member
Covent Garden Dragonhall Trust
2018.12 - 2022.10
- Key volunteer at Soapbox Islington, responsible for planning and executing weekly youth events.
- Assisted in topic creation, outreach, meeting coordination, and promotional input.
- Played a key role in creating the young women's evening program.
- Demonstrated ability to be organised while managing multiple tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Carried out general administrative tasks.
Runner
Spitfire Audio
2019.02 - 2019.05
- Trained as a runner at Spitfire Audio as part of a traineeship under DiVA Apprenticeships.
- Acquired skills in tasks such as answering phones, arranging meetings, sorting mail, stocking the kitchen, maintaining stationery, general admin tasks, etc.
- Ran errands for various employees throughout company.
- Provided excellent customer service while meeting challenging time goals.
Education
Extended Certificate for Music Practitioners - Music Production And Performance
Big Creative Education
07.2020
Skills
- Customer Service
- Teamwork & Collaboration
- Communication Skills
- Organisation & Time Management
- Cash Handling & Till Operation
- Barista & Food Service
- Food Safety Knowledge
- Adaptability & Quick Learner
- Creativity & Writing
Core Skills
MS Excel, MS Word, Music Production, Digital Marketing, Communication, Time Management, Organisation, Vocal Instruction, Teaching, Customer Service, Safeguarding
Timeline
Bar Staff Member
Travelodge
2025.03 - 2025.09
Singing Teacher
Covent Garden Dragonhall Trust
2021.09 - 2022.10
Runner
Spitfire Audio
2019.02 - 2019.05
Core Team Member
Covent Garden Dragonhall Trust
2018.12 - 2022.10
Extended Certificate for Music Practitioners - Music Production And Performance
Big Creative Education