Olalekan Osoneye
Erith
Summary
Enthusiastic person committed to providing compassionate, easily available support. Strong interpersonal abilities and emotional intelligence. History of success working with a multidisciplinary team.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Representative
RG World Limited
Paddington, City of Westminster
05.2023 - Current
- Access control
- Corporate command and control
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Patrolling to enhance protection of property, live and preventing/ detecting crime
- Help achieve set health and safety standard by working effectively as part of a team
Support Worker(voluntary)
Be-prepared Evangelical church
Woolwich,london, uk
06.2017 - Current
- Helped service users to gain ability to function independently in society.
- Support individuals who are distressed
- Helped restored the confidence of service consumers in the face of difficult conditions in life by offering guidance using approved and compassionate strategies
- Established and maintained good relationships with service users in other to improve physical and mental well being based on trust and non-judgement.
- helped read inspirational and motivational books to keep the company of service users
Health and Safety Representative
RMT
London, uk
11.2018 - 10.2022
- Member of safety committee board where all safety concerns are address in a collaborative manner.
- Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
- Promoted responsible health and safety culture across departments.
- Responded to reported emergencies as instructed and with utmost efficiency.
- Inspired behavioural change to improve workplace safety and regulatory compliance.
- Investigated accidents and hazardous incidents to determine causes, making recommendations for corrective action.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses, documenting findings appropriately.
- Produced accurate and detailed notes to facilitate Incident Report (IR) process.
- Collaborated with external authorities to enforce rules and regulations.
- Expertly guided H&S decisions in areas with low-scoring audits to guarantee compliance.
- Managed employee satisfaction and wellbeing through health and safety programs.
Education
level 5 - Health and Social Care with foundation
University of Bedfordshire
London 06.2021 -
Trade Union Health and Safety Representatives
East Riding college
Beverley 10.2019 - 11.2020
level 2 (Door Supervision) - door supervision
Security Industry Authority
London 09.2018 - 10.2018
GCSEs - Maths English
West African Examination Council
Nigeria 06.1995 - 07.1995
Skills
- Relationship-building
- Good communication skills
- Problem solver
- Ability to follow complex instructions
- Reporting skills
- Ability to handle difficult situation calmly
- surveillance skills
- Adaptive team player
- Basic computer knowledge
- Outstanding customer service
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
RG World Limited
05.2023 - Current
level 5 - Health and Social Care with foundation
University of Bedfordshire
06.2021 -
Trade Union Health and Safety Representatives
East Riding college
10.2019 - 11.2020
Health and Safety Representative
RMT
11.2018 - 10.2022
level 2 (Door Supervision) - door supervision
Security Industry Authority
09.2018 - 10.2018
Support Worker(voluntary)
Be-prepared Evangelical church
06.2017 - Current
GCSEs - Maths English
West African Examination Council
06.1995 - 07.1995
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