- Swimming
- Walkiing
- home decor/design
- bespoke gifts
- upcycling furniture
- vintage furniture
Victoria Whitehouse
Nottingham ,Nottinghamshire
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency. Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently. Dedicated Customer Service Representative with strengths in conflict resolution and customer relationship management. Resolves complex queries and complaints to maintain high satisfaction levels. Builds rapport with clients through professional communication and anticipates customer needs to deliver first-class service.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Medstrom
Midlands
04.2015 - Current
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Addressed customer service inquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Recommended products and services fit for clients' needs.
- Provided detailed product information and clinical data to healthcare professionals, supporting informed decision-making.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Followed data confidentiality measures to secure healthcare user information.
- Provided administrative support to medical staff, including document preparation and management.
Customer Service Representative
Fast Signs
Derby, Derbyshire
01.2009 - 01.2014
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Processed and issued product orders and service upgrades for customers.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Monitored debtor payments, promptly identified and addressed any lapses to minimise defaults.
- Maintained accurate records of all collection activity, updated customer files with payment agreements.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
Education
Noel Baker Community School
DerbySkills
- Customer relationship management
- Conflict resolution
- Product knowledge
- Data protection
- Call management
- Administrative support
- Quality assurance
- Multi-tasking
- Client interaction
- Customer Service
- Problem-solving
- Basic computer knowledge
- Call centre experience
- Written and verbal communication skills
- Strong customer service orientation
- Empathy understanding
- Relationship-building
- Adaptive team player
- Energetic work ethic
- Telephone skills
- Good telephone manner
- Customer loyalty building
- Data Entry
- Customer data management
- Highly efficient
- Remote teamwork
- Telephone manners
Interests
Timeline
Customer Service Representative
Medstrom
04.2015 - Current
Customer Service Representative
Fast Signs
01.2009 - 01.2014
Noel Baker Community School