Ravinder Kumar
Willenhall,West Midlands
Summary
Accomplished Customer Service Representative of 4 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
IMADAH LIMITED
Bangor, Gwynedd
2022.04 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Sales Officer
HDFC Bank Limited
Kapurthala, Punjab ,India
2021.10 - 2022.01
- Performed sales visits to take strategic action on new business leads.
- Won new business opportunities whilst retaining existing customers for increased revenue.
- Identified new leads through data mining and telesales to meet set targets.
- Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
- Reviewed and improved sales performance to routinely meet or exceed targets.
Marketing Executive
Kalyan Jewellers India Ltd.
Kapurthala, Punjab,India
2019.07 - 2021.09
- Conducted market research to identify key customer segments and target audiences.
- Created engaging marketing materials, driving campaign and brand awareness.
- Coordinated promotional activities and trade shows to increase brand visibility.
- Communicate with target audiences and build and develop customer relationships.
Education
Master of Arts - Business & Marketing
Bangor University
Bangor 2022.09 -
Bachelor of Commerce - Commerce
Guru Nanak Dev University
Amritsar, Punjab, India 2016.06 - 2019.05
Senior Secondary - Commerce
GS Public Senior Secondary School
Kapurthala,Punjab,India 2014.04 - 2015.03
Matric -
Onkar Public Senior Secondary School
Kapurthala,Punjab,India 2012.04 - 2013.03
Skills
- Sales enquiry handling
- Exceptional communication
- Microsoft Office
- Team management
- Customer service expert
- Outstanding customer service
- Customer loyalty building
- Verbal communication skills
- Top sales performer
- Adaptive team player
- Problem solver
- Relationship-building
- Excel proficiency
Languages
English
Upper intermediate
Timeline
Master of Arts - Business & Marketing
Bangor University
2022.09 -
Customer Service Representative
IMADAH LIMITED
2022.04 - Current
Sales Officer
HDFC Bank Limited
2021.10 - 2022.01
Marketing Executive
Kalyan Jewellers India Ltd.
2019.07 - 2021.09
Bachelor of Commerce - Commerce
Guru Nanak Dev University
2016.06 - 2019.05
Senior Secondary - Commerce
GS Public Senior Secondary School
2014.04 - 2015.03
Matric -
Onkar Public Senior Secondary School
2012.04 - 2013.03