Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Hi, I’m
Ola Ojimba
York,North Yorkshire
Summary
Overview
5
years of post-secondary education
Work history
Tesco ExtraYork, North Yorkshire
Customer Assistant
12.2022 - 01.2023
Job overview
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Created attractive visual merchandising and shop window displays.
- Handled cash and card payments with accuracy.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Deep cleaned shop floor to uphold strong hygiene and presentation standards.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
The University of YorkYork
Master of Arts from International Human Rights Law
09.2022
University overview
Ahmadu Bello University Zaria
Bachelor of Arts from Law
01.2012 - 10.2016
University overview
Skills
- Brand awareness and representation
- Queue management
- Transaction processing
- Payment processing
- Customer experience
- Customer care
- Keen problem solver
- Exemplary customer service
- Retail sales expertise
- Self-motivated
- Team player
Languages
English
Fluent
Timeline
Customer Assistant
Tesco Extra
12.2022 - 01.2023
The University of York
Master of Arts from International Human Rights Law
09.2022
Ahmadu Bello University
Bachelor of Arts from Law
01.2012 - 10.2016