NOUSHIN JAHAN
South Shields,Tyne and Wear
Summary
An enthusiastic, self-motivated, and organized individual with experience in delivering exceptional customer support. Proficient in handling a wide range of customer inquiries, resolving issues, and providing tailored solutions. Possessing strong communication skills, an ability to build rapport, and a commitment to ensuring customer satisfaction. Exceptional problem-solving and analytical skills with the capacity to manage multiple tasks efficiently. Now seeking a full-time Customer Service role in a dynamic organization, where I can contribute to enhancing customer experiences and fostering long-term relationships.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Customer service assistant
Station pizza
South Shields, South Tyneside
2024.01 - Current
Provided exceptional customer service by efficiently handling orders
and addressing customer needs.
Executed accurate processing of cash and card transactions, ensured proper float balancing, and managed bank deposits with precision Streamlined telephone call handling by promptly addressing inquiries and reducing on-hold wait times, improving overall customer experience.
Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Project engineer
Global emviromental & technological services ltd
Dhaka, Bangladesh
2018.03 - 2022.05
- Managed a team to deliver high-quality outputs within tight deadlines.
- Implemented strict safety regulations, securing a safe working environment for all staff members.
- Scheduled projects and resources to meet deadlines whilst achieving target spends.
- Checked client requirements and generated solutions from identified needs.
Assistant relationship officer
One Bank ltd
Dhaka, Bangladesh
2017.01 - 2017.12
- Coordinated successful team meetings for improved communication and problem-solving.
- Contributed towards achieving set targets through proactive sales efforts.
- Conducted thorough market research to identify potential clients.
Education
Masters of Electronics Engineering - Electronics
University of Bedfordshire
Luton 2023.07 - 2024.07
Bachelor of Engineering - Electrical and Electronics Enginnering
American International University-Bangladesh
Bangladesh /2012 - /2016
Skills
- Customer Service
- Customer relations
- Cultural awareness
- Order processing
- Basic accounting
- Effective communication
- Technical communication
Languages
English
Intermediate (B1)
Bengali
Fluent
computer skills
Ms word
Ms powerpoint
Timeline
Customer service assistant
Station pizza
2024.01 - Current
Masters of Electronics Engineering - Electronics
University of Bedfordshire
2023.07 - 2024.07
Project engineer
Global emviromental & technological services ltd
2018.03 - 2022.05
Assistant relationship officer
One Bank ltd
2017.01 - 2017.12
Bachelor of Engineering - Electrical and Electronics Enginnering
American International University-Bangladesh
/2012 - /2016