Summary
Overview
Work History
Education
Skills
Languages
computer skills
Timeline
Generic

NOUSHIN JAHAN

South Shields,Tyne and Wear

Summary

An enthusiastic, self-motivated, and organized individual with experience in delivering exceptional customer support. Proficient in handling a wide range of customer inquiries, resolving issues, and providing tailored solutions. Possessing strong communication skills, an ability to build rapport, and a commitment to ensuring customer satisfaction. Exceptional problem-solving and analytical skills with the capacity to manage multiple tasks efficiently. Now seeking a full-time Customer Service role in a dynamic organization, where I can contribute to enhancing customer experiences and fostering long-term relationships.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Customer service assistant

Station pizza
South Shields, South Tyneside
01.2024 - Current

Provided exceptional customer service by efficiently handling orders

and addressing customer needs.

Executed accurate processing of cash and card transactions, ensured proper float balancing, and managed bank deposits with precision Streamlined telephone call handling by promptly addressing inquiries and reducing on-hold wait times, improving overall customer experience.

Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.

Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents

Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Project engineer

Global emviromental & technological services ltd
Dhaka, Bangladesh
03.2018 - 05.2022
  • Managed a team to deliver high-quality outputs within tight deadlines.
  • Implemented strict safety regulations, securing a safe working environment for all staff members.
  • Scheduled projects and resources to meet deadlines whilst achieving target spends.
  • Checked client requirements and generated solutions from identified needs.

Assistant relationship officer

One Bank ltd
Dhaka, Bangladesh
01.2017 - 12.2017
  • Coordinated successful team meetings for improved communication and problem-solving.
  • Contributed towards achieving set targets through proactive sales efforts.
  • Conducted thorough market research to identify potential clients.

Education

Masters of Electronics Engineering - Electronics

University of Bedfordshire
Luton
07.2023 - 07.2024

Bachelor of Engineering - Electrical and Electronics Enginnering

American International University-Bangladesh
Bangladesh
/2012 - /2016

Skills

  • Customer Service
  • Customer relations
  • Cultural awareness
  • Order processing
  • Basic accounting
  • Effective communication
  • Technical communication

Languages

English
Intermediate (B1)
Bengali
Fluent

computer skills

Ms word 

Ms powerpoint

Timeline

Customer service assistant

Station pizza
01.2024 - Current

Masters of Electronics Engineering - Electronics

University of Bedfordshire
07.2023 - 07.2024

Project engineer

Global emviromental & technological services ltd
03.2018 - 05.2022

Assistant relationship officer

One Bank ltd
01.2017 - 12.2017

Bachelor of Engineering - Electrical and Electronics Enginnering

American International University-Bangladesh
/2012 - /2016
NOUSHIN JAHAN