Noor Iman
Nelson ,Lancashire
Summary
Reliable individual with strong customer service skills, adept at communicating effectively in fast-paced environments. Demonstrates initiative and teamwork, ensuring seamless operations and customer satisfaction while maintaining high standards of cleanliness and organisation. Possesses a strong work ethic, consistently managing time effectively to meet demands.
Overview
1
1
year of professional experience
Work history
Soft play and Cafe Assistant
Crumb and play
Colne, Lancashire
2025.05 - 2026.04
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Prepared drinks for customer orders such as coffees, teas, speciality drinks and cold beverages.
- Checked accuracy of completed orders and delivered to customers at tables.
- Resolved customer complaints to enhance satisfaction and foster repeat business.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Conducted daily opening and closing procedures, ensuring the cafe was ready for business and securely closed.
- Confidently operated till, providing correct change for cash purposes.
- Conducted inventory checks and restocked service items to guarantee availability during peak dining periods.
- Restocked display cases regularly for optimal product availability.
- Monitored product expiry dates and rotated stock to reduce waste and ensure freshness.
- Supported cafe closing by counting cash, sweeping floors and cleaning tables.
- Assisted in inventory management tasks for efficient stock control in the café.
Education
Health and Social Care
Nelson and Colne College
Nelson, England 09/2025 -
Skills
- Customer service
- Effective communication
- Team collaboration
- Cash handling
- Time management
- Communication with kitchen staff
- Reliable punctuality
- Stock control
- Multitasking efficiency
- Independence and responsibility
- Problem solving in challenging situations
- Cleanliness maintenance
- Beverage making
Accomplishments
- Duke of Edinburgh Gold Award - demonstrating commitment, teamwork and leadership through volunteering, physical activity and multi-day expeditions.
Timeline
Soft play and Cafe Assistant
Crumb and play
2025.05 - 2026.04
Health and Social Care
Nelson and Colne College
09/2025 -