Holly Blair
Airdrie,North Lanarkshire
Summary
Dynamic professional with strong communication skills and a proven ability to foster relationships and encourage group participation. Experienced in health and safety protocols, with a proactive approach to mediation and conflict resolution. Committed team player with a solid background in training and mentoring, ensuring effective task completion and employee development.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Soft play assistant
Crazy Castle
Airdrie, North Lanarkshire
02.2025 - Current
- Responded promptly to all enquiries and complaints, enhancing customer satisfaction.
- Established excellent rapport with parents and guardians, fostering trust in services.
- Created an inclusive environment for children, promoting respect and tolerance.
- Prepared refreshments for children and parents while delivering exceptional service.
- Managed emergency situations efficiently, ensuring child welfare at all times.
- Updated knowledge of health and safety regulations, guaranteeing ongoing compliance.
- Collaborated with team members to maintain operational efficiency within the facility.
- Promoted special offers, successfully increasing attendance rates.
Glass collector
Airdrie Service Club
Airdrie, North Lanarkshire
10.2023 - 02.2025
- Executed prompt removal of broken glassware, enhancing workplace safety.
- Inspected glasses for cleanliness to ensure high service standards.
- Supported team members during peak hours, improving overall efficiency.
- Maintained bar cleanliness through timely collection and washing of glassware.
- Resolved customer complaints swiftly, assuring satisfaction and loyalty.
- Adhered to health and safety regulations, minimising risk of injury.
- Contributed to positive team dynamics, fostering a harmonious work environment.
- Demonstrated flexibility by executing additional duties as needed.
Education
Scottish Qualifications Certificate - Applications of Maths
Airdrie Academy
Airdrie, North Lanarkshire 08.2023 - 06.2024
Scottish Qualifications Certificate - English
Airdrie Academy
Airdrie, North Lanarkshire 08.2022 - 06.2023
Scottish Qualifications Certificate - Music
Airdrie Academy
Airdrie, North Lanarkshire 08.2022 - 06.2023
Art and Design
Airdrie Academy
Airdrie, North Lanarkshire 08.2022 - 06.2023
Scottish Qualifications Certificate - Woodwork
Airdrie Academy
Airdrie, North Lanarkshire 08.2022 - 06.2023
Skills
- Customer service mindset
- Speedy decision-making
- Sanitation protocols adherence
- Effective listening
- Allergy awareness
- Table clearing efficiency
- Hygiene standards knowledge
- Glassware handling
- Basic mathematics
- Dishwashing machine operation
- Customer support
- Stock replenishment
- Bar fridge restocking
- Bar cleaning
Affiliations
- Line Dancer
- Reading
Timeline
Soft play assistant
Crazy Castle
02.2025 - Current
Glass collector
Airdrie Service Club
10.2023 - 02.2025
Scottish Qualifications Certificate - Applications of Maths
Airdrie Academy
08.2023 - 06.2024
Scottish Qualifications Certificate - English
Airdrie Academy
08.2022 - 06.2023
Scottish Qualifications Certificate - Music
Airdrie Academy
08.2022 - 06.2023
Art and Design
Airdrie Academy
08.2022 - 06.2023
Scottish Qualifications Certificate - Woodwork
Airdrie Academy
08.2022 - 06.2023