Noel Kyei
Chertsey
Summary
Innovative leader with strategic vision and exceptional problem-solving abilities, coupled with strong financial acumen and robust team management skills. Proven track record in driving business growth and operational excellence.Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work history
Company director
Attention to detail services
London
2025.07 - Current
- Negotiated contracts to secure favourable terms for company.
- Represented company in public forums, enhancing brand reputation and visibility.
- Monitored budget to meet sales and revenue targets.
- Drove product and service innovation to meet evolving market demands.
- Drove business growth with strategic planning and forecasting.
- Resolved customer complaints promptly with active listening and problem-solving skills.
- Planned expansions to service and product offering based on client feedback.
Company director
Any kicks ltd
England, England
2019.06 - 2024.12
- Created plans and communicated deadlines to complete projects on time.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Prepared orders to deliver excellent presentation and quality standards.
- Actively listened to customers to fully understand requests and address concerns.
Customer Service Representative
Ladbrokes
London, England
2018.09 - 2019.12
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
Customer service advisor
Sainsburys
Colliers wood, Merton
2015.06 - 2017.05
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Upheld privacy and security requirements established by national legislation.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
A-Levels - Computing
Richmond adult community college
London07.2017
GCSEs - Secondary Education
Ernest Bevin secondary school
London, Tooting06.2014
Skills
- Customer needs analysis
- Invoice processing
- Problem-solving
- Emergency stock management
- Live chat support
- Shipping and receiving
- Multi-tasking
- Query resolution
- Decision-Making proficiency
- Financial literacy
- Risk assessment and mitigation
- People-oriented
- Technology integration
- Data analysis capabilities