Roberto Massessi
Eastbourne
Summary
Dynamic and results-driven professional with extensive experience in the hospitality and management sectors. Key strengths include a solid background in customer service, effective team management, proven progression and adaptability across various roles and a strong ability to ensure operational efficiency and strategic planning. Demonstrates exceptional leadership with proven expertise in staff recruitment, retention, and development. Adept at conflict resolution and financial analysis, leveraging business acumen to drive organisational success. Bilingual in English and Italian, offering excellent interpersonal communication skills. Proficient in IT, including Microsoft Office and technical expertise. Experienced professional driver possessing mechanical skills. Resilient and committed to continuous improvement and achieving excellence in all endeavours.
Overview
41
41
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work history
Company Director
BexLet Limited
Bexhill-on-Sea, East Sussex
05.2018 - Current
- Established BexLet Ltd in May 2018 while concurrently employed at Town-House Rooms.
Faced COVID challenges while meeting growing demand for accommodation services.
Focused on developing BexLet to ensure safety and comfort for guests during pandemic climate.
Adapted business strategies to address evolving circumstances and maintain service quality.
Hotel/B&B Manager
Town-House Rooms
Hastings, East Sussex
03.2016 - 08.2020
- Managed all hotel operations to optimise performance and profitability.
- Developed seasonal packages, boosting profit margins and customer retention.
- Utilised data analytics to enhance customer experience strategies.
- Cultivated strong client relationships, securing loyalty and repeat business.
- Streamlined online booking systems to improve reservation efficiency.
- Optimised resource allocation by 15%, resulting in increased financial success.
- Planned and controlled staff performance and compliance with operational standards.
- Oversaw maintenance management, ensuring adherence to budgetary constraints.
Floor Manager
Pissarro's Brasserie
Hastings, East Sussex
01.2015 - 03.2016
- Welcomed customers and served food, ensuring high satisfaction levels.
- Handled cash and safe with precision to maintain financial integrity.
- Reconciled cash takings and card statements, correcting discrepancies post-shift.
- Coordinated team schedules to optimise floor coverage during peak hours.
- Implemented health and safety regulations to uphold workplace safety standards.
- Collaborated with senior management on strategic planning for business growth.
- Fostered teamwork among 10 staff members to promote a positive work environment.
- Liaised with suppliers for timely product deliveries, maintaining kitchen standards.
Assistant Manager
Italian Way
Bexhill-on-Sea, East Sussex
05.2014 - 01.2015
- Provided welcoming service while efficiently serving food to customers.
- Supervised daily operations to ensure seamless shop floor activities.
- Managed cash handling with precision, decreasing reconciliation errors.
- Executed ordering of supplies and performed stock takes regularly.
- Upheld health and safety regulations, maintaining safety for all employees.
- Participated in recruitment processes, contributing to workforce development.
- Enhanced productivity by implementing thorough training initiatives.
Waiter
Mo Mambo mania LTD
Eastbourne, East Sussex
08.2009 - 05.2014
- Progressed from waiter to general manager within one year.
- Delivered consistently excellent customer experiences, enhancing satisfaction.
- Managed cash register operations, ensuring accurate transactions and safe handling.
- Ensured cleanliness and organisation of tables, fostering a comfortable environment.
- Operated effectively under pressure during peak hours, maintaining timely services.
- Demonstrated strong communication skills while taking orders from guests.
- Optimised profit margins by 18% through effective upselling of beverages and desserts.
- Coordinated health and safety compliance, ensuring adherence among colleagues.
Purchasing Engineer
HMD SEAL/LESS PUMPS
Eastbourne, East Sussex
07.2004 - 08.2009
- Prioritised and managed sourcing projects to optimise procurement efficiency.
- Negotiated new contracts to secure favourable terms and conditions.
- Managed relationships with Italian's suppliers and UK's subcontractors to enhance performance.
- Identified savings opportunities through inventory reduction while balancing usage and needs.
- Monitored supplier services for quality and reliability in low volume stores and Kanban systems.
- Communicated barriers preventing target achievement to relevant stakeholders.
- Coordinated interdepartmental information and services to streamline procurement processes.
- Oversaw day-to-day purchasing activities to ensure operational continuity.
Coach driver
Beeline Travel
Eastbourne, East Sussex
03.2003 - 06.2004
- Executed comprehensive vehicle safety inspections before service to ensure functionality and guest safety.
- Drove various passenger vehicles safely and responsibly, adhering to road regulations.
- Maintained immaculate cleanliness of coach interiors and exteriors to uphold a professional brand image.
- Conducted regular inspections and cleaning to ensure passenger comfort throughout journeys.
- Performed light maintenance, checking light systems, engine oil, and water levels to prevent malfunctions.
- Reported malfunctions promptly to facilitate smooth bus operations.
- Prioritised passenger safety by adjusting driving according to weather and traffic conditions.
- Resolved customer complaints efficiently while providing professional service.
Driver HGV II and porter
E&S Removals Company
Eastbourne, East Sussex
05.2002 - 02.2003
- Promoted positive company image through professional demeanour towards clients.
- Ensured client satisfaction by caring for high-value items during transit.
- Delivered exceptional service under pressure while maintaining composure.
- Expedited moving processes with meticulous packing and loading techniques.
- Achieved smooth transitions into new homes by quickly reassembling furniture.
- Provided clear communication throughout the move, addressing customer concerns promptly.
- Secured belongings with straps to prevent damage during transport.
- Conducted regular maintenance checks on lorry to prevent breakdowns.
- Communicated effectively with customers to confirm deliveries.
Manager of: Warehouse, Quality control, Transport, Purchasing Office
ECO S.r.l. Italy, Hydraulics Components
Trofarello - ITALY .
01.1995 - 11.2001
- Managed eight-person team to enhance operational efficiency.
- Conducted training sessions on quality control protocols, improving staff competence.
- Executed quality inspections on incoming and outgoing goods to uphold standards.
- Implemented stringent quality control measures for consistent adherence to protocols.
- Collaborated with suppliers to ensure compliance with high-quality standards.
- Identified root causes of quality issues, enabling swift resolutions and prevention strategies.
- Streamlined production processes, resulting in higher quality outputs.
- Performed equipment checks and maintenance to ensure optimal operation.
Manager Warehouse
SISPA S.r.l. Italy, Car Parts
Caselle - ITALY -
01.1992 - 01.1995
- Streamlined warehouse operations through efficient inventory management systems.
- Supervised daily activities to ensure operational efficiency and safety compliance.
- Optimised space utilisation by rearranging warehouse layout.
- Liaised with transport companies to facilitate on-time nationwide deliveries.
- Maintained clean work environment to enhance workflow and reduce hazards.
- Handled employee issues professionally, boosting job satisfaction rates.
- Ensured safe working conditions via routine equipment maintenance checks.
- Investigated discrepancies in inventory records, resolving errors swiftly.
Assistant Manager Warehouse
ECO S.r.l. Italy, Hydraulics Components
Trofarello - ITALY -
01.1989 - 01.1992
- Managed documentation for seamless record keeping while maintaining safety standards.
- Assured accurate inventory through regular stock checks, resulting in zero workplace accidents.
- Operated warehouse machinery to enhance workflow efficiency and productivity.
- Picked, packed, and dispatched consignments, ensuring timely deliveries.
- Conducted meticulous inspections to maintain stringent quality control on received goods.
- Demonstrated reliability by consistently adhering to scheduled shifts without fail.
- Reported damages to senior staff, facilitating prompt resolutions to issues.
- Maintained cleanliness throughout the warehouse, reducing risks and enhancing stock transportation.
Military Recruit
National Service
Bolzano, Italy
06.1988 - 06.1989
- Years of military service in ALPINI Italian Army Mountain Group
Warehouse porter, Express Courier
SALVI & CARONNA Italy, All Goods
Turin - ITALY -
01.1987 - 01.1988
- Executed routine maintenance on machinery to avert breakdowns and delays.
- Updated systems with new stock data post-delivery.
- Liaised with supervisors, enhancing workflow efficiency.
- Conducted regular equipment checks, ensuring safety compliance.
- Assisted departments flexibly, exemplifying team collaboration.
- Organised storage by stacking pallets systematically.
- Loaded lorries for timely delivery schedules.
- Verified shipment contents against invoices, ensuring precision.
- Utilised forklifts for efficient heavy item movement.
Apprentice Mechanic
O.T.R.A. Garage Italy
Turin - ITALY -
01.1985 - 01.1987
- Enhanced vehicle functionality via comprehensive engine repairs.
- Diagnosed malfunctions, resolving issues swiftly.
- Installed new parts, extending vehicle longevity.
- Completed oil changes to boost engine performance.
- Repaired punctured tyres for immediate mobility restoration.
- Handled heavy equipment, ensuring safety compliance.
- Applied new skills rapidly, improving task efficiency.
- Maintained high workmanship standards with meticulous attention to detail.
Education
Certificate of Higher Education - Accountant
Istituto Tecnico Commerciale G.Sommeiller
Turin, Italy 09.1982 - 06.1984
Skills
- Bilingual: English and Italian
- Leadership and management skills
- Staff recruitment and retention
- Training and development
- Customer satisfaction focus
- Conflict resolution
- Strategic planning
- Time management
- Business acumen
- Financial analysis and budgeting
- IT proficiency, including Microsoft Office
- Interpersonal communication skills
- Self-motivated and disciplined
- Technical expertise
- Professional Driver
- Mechanical skills
Certification
- 2004 Certificate of attendance of EFL
- 2005 Certificate of attendance of EFL
- 2007 Certificate of attendance of Modern Mandarin
Languages
English
Fluent
Italian
Native
Affiliations
- DIY; Motorcycle riding; Travelling
Timeline
Company Director
BexLet Limited
05.2018 - Current
Hotel/B&B Manager
Town-House Rooms
03.2016 - 08.2020
Floor Manager
Pissarro's Brasserie
01.2015 - 03.2016
Assistant Manager
Italian Way
05.2014 - 01.2015
Waiter
Mo Mambo mania LTD
08.2009 - 05.2014
Purchasing Engineer
HMD SEAL/LESS PUMPS
07.2004 - 08.2009
Coach driver
Beeline Travel
03.2003 - 06.2004
Driver HGV II and porter
E&S Removals Company
05.2002 - 02.2003
Manager of: Warehouse, Quality control, Transport, Purchasing Office
ECO S.r.l. Italy, Hydraulics Components
01.1995 - 11.2001
Manager Warehouse
SISPA S.r.l. Italy, Car Parts
01.1992 - 01.1995
Assistant Manager Warehouse
ECO S.r.l. Italy, Hydraulics Components
01.1989 - 01.1992
Military Recruit
National Service
06.1988 - 06.1989
Warehouse porter, Express Courier
SALVI & CARONNA Italy, All Goods
01.1987 - 01.1988
Apprentice Mechanic
O.T.R.A. Garage Italy
01.1985 - 01.1987
Certificate of Higher Education - Accountant
Istituto Tecnico Commerciale G.Sommeiller
09.1982 - 06.1984
Relocation
I left Italy in November 2001 after securing my driving licence D and PCV to join my Wife's Family in the UK with our Daughter. I had a six month break in work until May 2002, when I began work in the UK as HGV2 driver, as I needed to learn proficient English from scratch for the workplace.