Nneka Ikem
Stockton-on-tees,United Kingdom
Summary
Compassionate Personal Support Worker with 5+ years of experience providing person-centred, trauma-informed care to adults with complex medical, cognitive, and mental health needs. Skilled in PEG feeding, medication administration, vital signs observation, and mobility support, with a strong focus on dignity, safety, and independence. Proven ability to work effectively within multidisciplinary teams and maintain accurate care documentation in regulated environments
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Support care worker
United Response
Darlington, Durham
10.2023 - Current
- Provide trauma-informed, person-centred care to adults with learning disabilities, mental health conditions, and complex physical and medical needs in supported living and community settings.
- Support activities of daily living , including personal care, hygiene, dressing, toileting, feeding, and structured daily routines, while promoting dignity and independence.
- Deliver PEG (gastrostomy) feeding support in line with training, care plans, and organisational policies; monitor tolerance, maintain infection control, and escalate concerns appropriately.
- Assist with mobility, transfers, repositioning, and use of mobility aids , following manual-handling guidance and individual risk assessments.
- Administer prescribed medications in accordance with delegated authority, care plans, and safeguarding standards, monitoring for side effects and documenting accurately.
- Provide calm, consistent behavioural support and de-escalation for individuals experiencing distress or challenging behaviours.
- Maintain accurate electronic care records (Nourish system), including daily notes, incident reports, risk assessments, and safeguarding documentation.
- Work collaboratively with multidisciplinary professionals , families, and carers to support holistic care delivery and positive outcomes.
NHS 111 Health Advisor (Weekends)
Totally PLC
Stockton-on-Tees
09.2023 - 12.2024
- Conducted urgent health assessments and clinical triage, gathering and analysing information to determine appropriate care pathways.
- Respond effectively to high-pressure and emergency situations, including escalation and ambulance dispatch for life-threatening presentations.
- Provided clear, calm, and compassionate guidance to patients and families during periods of distress.
- Maintained accurate documentation in line with clinical governance, confidentiality, and patient-safety standards.
Time Out Support Worker
Stockton Borough Council
Stockton-on-Tees
06.2023 - 01.2024
- Provided emotional and practical support to up to 6–8 adults per shift requiring additional supervision and care, promoting wellbeing and reducing social isolation.
Supported individuals with mobility, transfers, and safe movement.
Assisted adults living with dementia and post-stroke recovery, supporting daily living activities while promoting independence, dignity, and safety.
Observed, documented, and reported behavioural changes and wellbeing concerns, contributing to safeguarding actions and care plan updates.
Maintained accurate daily records and observations in line with local authority and safeguarding procedures.
Adapted communication approaches using empathy, patience, and verbal/non-verbal techniques to meet individual needs and support positive engagement.
Nursing assistant
Santos Medical Center
Lagos
06.2017 - 12.2022
- Delivered hands-on personal care , including bathing, dressing, toileting, grooming, and exercise support.
- Assisted with meal preparation, feeding, and hydration , supporting adequate nutrition and wellbeing.
- Administered medications in accordance with established protocols, completing 100% accurate medication records and escalating concerns appropriately.
- Observed and monitored patients' vital signs (such as temperature, pulse, respiration, blood pressure, and oxygen saturation where applicable)
- Provided emotional support, companionship, and reassurance to patients and service users in clinical care environment.
Education
Master of Science - IT Project Management
Teesside University
Middlesbrough 01.2023 - 01.2025
Bachelor of Science - Polymer and textile Engineering
Federal University of Technology Owerri
Nigeria 10.2005 - 06.2010
Skills
- Trauma-Informed & Person-Centred Care
- Complex & High-Needs Adult Support
- PEG (Enteral/Gastrostomy Feeding) Support
- Medication Administration & Monitoring
- Mobility Support, Transfers & Positioning
- Manual Handling & Safe Lifting
- Positive Behaviour Support (PBS)
- Crisis Intervention & De-escalation
- Safeguarding Adults & Vulnerable Persons
- Nutrition, Hydration & Dysphagia Awareness
- Continence & Bowel Management
- Accurate Documentation & Reporting
- Multidisciplinary Team Collaboration
- Community Integration & Life Skills Support
Certification
- Care Certificate (Standards 1–15: person-centred care, duty of care, safeguarding, communication, infection control, health & safety)
- Basic Life Support (BLS)
- NAPPI (Non-Abusive Psychological & Physical Intervention) –
Timeline
Support care worker
United Response
10.2023 - Current
NHS 111 Health Advisor (Weekends)
Totally PLC
09.2023 - 12.2024
Time Out Support Worker
Stockton Borough Council
06.2023 - 01.2024
Master of Science - IT Project Management
Teesside University
01.2023 - 01.2025
Nursing assistant
Santos Medical Center
06.2017 - 12.2022
Bachelor of Science - Polymer and textile Engineering
Federal University of Technology Owerri
10.2005 - 06.2010