TERI-JADE DYSON-ROBINSON
Summary
Motivated professional with over two years of experience in customer service leadership and six months as a bank mental health support worker. Expertise in building positive relationships and maintaining composure in high-pressure situations. Strong communication skills and safeguarding awareness, with a focus on providing person-centered care for individuals with diverse mental health needs. Currently pursuing Level 4 Health and Care Management at Arden University to enhance knowledge in healthcare leadership and management.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Bank Mental Health Support Worker
Perpetual Care
Bolton
2026.01 - Current
- Provide compassionate, person-centred support to individuals experiencing mental health challenges.
- Build trusting relationships while maintaining professional boundaries.
- Support service users with daily living activities, emotional wellbeing, and independence.
- Observe, record and report changes in behaviour or wellbeing accurately.
- Work effectively as part of a multidisciplinary team across different settings.
- Remain calm and professional when responding to challenging situations.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
Receptionist / Floor Manager
Spa Retreat
2023.08 - 2023.12
- Delivered a luxurious and welcoming front-of-house experience for guests.
- Took charge of spa floor coordination, scheduling, and high-end client care.
- Maintained a serene and organised environment while managing appointments and queries.
- Assisted with team leadership and contributed to creating a relaxing, professional atmosphere.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Prioritised tasks to maintain reliable service throughout peak times.
- Maintained reception area stock of important forms and brochures.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Performed various store operations including opening and closing procedures, product display management and budget control.
Floor Manager
McDonald's
Westhoughton
2021.10 - 2023.08
- Promoted rapidly due to standout performance, energy, and commitment to excellence.
- Led a diverse team in a high-pressure environment, consistently meeting targets and ensuring top-tier service.
- Took full control of cash management and shift operations, maintaining trust and accuracy.
- Mentored new team members, boosting confidence and improving retention.
- Championed food hygiene and safety standards, setting the tone for professionalism on shift.
- Addressed customer queries, improving overall satisfaction.
- Streamlined customer service to enhance shopping experience.
- Reduced inventory loss with diligent stock management.
- Coordinated team schedules for optimal store coverage.
- Achieved smoother workflow with effective staff management.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Managed daily store operations to increase efficiency.
- Trained new employees, elevating team performance levels.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Managed team of employees, providing ongoing training and guidance to maximise potential
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Enforced service standards to maintain establishment reputation for excellence.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Oversaw business staffing and training, building successful, customer-focused team.
- Formulated marketing and advertising strategies for continuous business growth.
Education
Health and Care Management (Level 4) - healthcare
Arden University
Manchester 2026.11 -
Beauty & Holistic Therapy - undefined
Bolton College
Thornleigh, Bolton 2015.09 - 2019.01
Skills
- Mental health support
- Person-centred care
- Safeguarding and confidentiality
- Customer service excellence
- Team leadership and mentoring
- Communication and relationship building
- Managing challenging situations
- Food hygiene and safety
- Cash handling and shift management
- Fast learning and adaptability
- Resilience in stressful situations
- Mental illness insight
- Mental health advocacy
- Personal care assistance
- Organising and planning
- Record management
- Microsoft Outlook proficiency
- Medication administration
- Patient confidentiality practices
- Motivational encouragement strategies
- Microsoft Word proficiency
- Trauma-informed care principles
- Safeguarding vulnerable adults practices
- Person-centred planning techniques
- Mental health treatment planning skills
- Mental health first aid certification
- Time efficiency strategies
- Respect for diversity principles
- Client-centred approach
ADDITIONAL INFORMATION
- Full availability: Sunday – Wednesday, 7:00am – 5:00pm
- Currently working bank shifts and seeking a permanent, reliable role
- Strong organisational skills developed through balancing employment with university studies
- Food Hygiene Certified
- Languages: English (Fluent – GCSE Grade 4)
- Parenting Experience: Confident, nurturing, and responsible through hands-on experience as a parent
Affiliations
- baking
Timeline
Health and Care Management (Level 4) - healthcare
Arden University
2026.11 -
Bank Mental Health Support Worker
Perpetual Care
2026.01 - Current
Receptionist / Floor Manager
Spa Retreat
2023.08 - 2023.12
Floor Manager
McDonald's
2021.10 - 2023.08
Beauty & Holistic Therapy - undefined
Bolton College
2015.09 - 2019.01