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Nino Koberidze
Customer Care Analyst
London,United Kingdom
Summary
Energetic Customer Care Analyst with excellent track record of effective merchandise presentation, prompt and courteous customer care and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales Advisor
Swatch Group Limited UK and Ireland
London, England
03.2023 - 06.2024
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Increased sales by offering advice on purchases and promoting additional products.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Developed long-lasting client relationships by providing exceptional customer service.
Customer Care
Swatch Group Limited UK and Ireland
London, England
03.2023 - 06.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.
- Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
- Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
- Developed positive relationships with clients, fostering loyalty and repeat business through exceptional customer care.
Customer Support Analyst
InvestEngine
London, United Kingdom
07.2022 - 10.2022
- Managed approximately 50 incoming emails from customers in Zendesk
- Implemented improvements to existing workflows by identifying inefficiencies and proposing actionable solutions.
- Assisted in the development of internal tools that streamlined case management, resulting in faster resolutions for customers.
- Served as an escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
- Resolved complex customer complaints, ensuring a positive experience with the company''s products and services.
- Managed high-volume support ticket queues, prioritizing cases based on urgency and impact.
- Actively participated in team meetings to share insights and best practices for improving overall performance.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
Designer Assistant
U.G.L.Y. studio
Tbilisi, Georgia
02.2013 - 01.2019
- Creating looks that would represent the character and style of the brand
- Mix and matching colours to create different looks for shootings and online store
- Brand ambassador for Fashion Week Shows
- Meeting with buyers and conducting negotiations.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Visual Merchandiser Assistant
Inditex group, Zara
Tbilisi, Georgia
10.2016 - 06.2017
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
Education
Bachelor of Arts - Textile Design
Tbilisi State Academy of Arts
Tbilisi, Georgia 09.2017 - 08.2021
Deed - UI&UX Design
Academy of Digital Industries
Tbilisi, Georgia 10.2019 - 03.2020
Skills
Customer service mindset
undefinedSoftware
Database Management (SQL,MYSQL)
Mobile App Development (iOS, Android)
Graphic Design (Adobe Photoshop, InDesign)
User Experience - Visual Design (Sketch, Adobe XD, Figma)
Social Media Management - Proficiency in using social media platforms (Instagram, Facebook, Twitter, LinkedIn, Youtube, TikTok)
Languages
Georgian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
Timeline
Customer Care
Swatch Group Limited UK and Ireland
03.2023 - 06.2024
Sales Advisor
Swatch Group Limited UK and Ireland
03.2023 - 06.2024
Customer Support Analyst
InvestEngine
07.2022 - 10.2022
Deed - UI&UX Design
Academy of Digital Industries
10.2019 - 03.2020
Bachelor of Arts - Textile Design
Tbilisi State Academy of Arts
09.2017 - 08.2021
Visual Merchandiser Assistant
Inditex group, Zara
10.2016 - 06.2017
Designer Assistant
U.G.L.Y. studio
02.2013 - 01.2019
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