Victoria Makinde
London,United Kingdom
Summary
Experienced professional specializing in critical thinking, client representation, and case management. Demonstrated success in report writing and active listening, supported by strong technical skills. Proficient in interpersonal communication, administrative organization, and time management. Notable for attention to detail and tactfulness in community and crisis support, with expertise in Microsoft Office Suite.
Overview
11
11
years of professional experience
Work history
Volunteer Advocate
Rethink Mental Illness
London
02.2025 - 08.2025
- Supported individuals with mental health challenges to uphold rights and amplify voices.
- Assessed client needs to develop tailored support plans.
- Managed over 50 customer calls per day.
- Fostered positive relationships with service users, enhancing overall outcomes.
- Provided compassionate, non-judgemental case support through active listening.
- Guided clients in navigating health and social care services effectively.
- Prepared clients for meetings, advocating on their behalf when necessary.
- Promoted person-centred support, empowering informed decision-making regarding care.
- Maintained comprehensive records of casework activities to ensure compliance.
Security Officer
Total Security Services
London, England
02.2016 - 01.2023
- Established safe, supportive environment for staff, visitors, and vulnerable individuals.
- De-escalated tense situations through active listening and effective communication techniques.
- Increased customer satisfaction by 10%.
- Facilitated access to appropriate support by providing sensitive responses to distress.
- Maintained accurate reports to enhance safety protocols and promote continuous improvements.
- Demonstrated outstanding communication and interpersonal skills when engaging with staff and visitors.
- Adapted flexibly to rapidly changing environments and evolving situations.
- Conducted thorough investigations to resolve client concerns effectively.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Remained flexible in rapidly moving environment and adapted to developing situations.
Welfare Officer
Goldsmith University of London
London
09.2014 - 12.2015
- Supported clients with mental health needs using person-centred, trauma-informed approach.
- Managed over 75% customer calls per day.
- Developed wellbeing plans and delivered one-to-one support to build resilience and promote recovery.
- Responded to crises calmly, ensuring safeguarding and risk protocols were followed.
- Fostered inclusive, stigma-free environment and maintained accurate, confidential client records.
- Assisted teachers in classroom management to enhanced learning experience.
Education
Master Postgraduate (MA) - Global Media & Transnational Communications
Goldsmith University of London
Undergraduate Degree (BA) - Media & Criminology
London Metropolitan University
LondonA-Levels - Media, Psychology & Sociology
Lambeth College
LondonSkills
- Client advocacy
- Case management
- Mental health awareness
- Needs and risk assessments
- Crisis intervention
- Active listening
- Multidisciplinary team collaboration
- Report-writing
- Community integration
- Record-keeping
Affiliations
- Reading books on psychology, trauma, and recovery.
- Creative writing and journaling for self-expression.
- Volunteering in mental health and community support settings.
- Attending mental health awareness events and workshops.
- Advocacy and campaigning for mental health rights.
- Mindfulness and meditation practices.
- Participating in local cultural festivals or events.
- Learning about trauma-informed and person-centred approaches.
References
References available upon request.
Timeline
Volunteer Advocate
Rethink Mental Illness
02.2025 - 08.2025
Security Officer
Total Security Services
02.2016 - 01.2023
Welfare Officer
Goldsmith University of London
09.2014 - 12.2015
Master Postgraduate (MA) - Global Media & Transnational Communications
Goldsmith University of London
Undergraduate Degree (BA) - Media & Criminology
London Metropolitan University
A-Levels - Media, Psychology & Sociology
Lambeth College
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