Nikola Stepien
Southampton,Hampshire
Summary
Dynamic professional with extensive expertise in sales and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in retail technology and electronic payment processing, ensuring efficient operations and flexible scheduling. Experienced in merchandise arrangement and stockroom management, contributing to product knowledge and compliance with health and safety standards.
Overview
3
3
years of professional experience
Work history
Retail Assistant
Maya Supermarket
Southampton, Hampshire
2025.05 - 2025.12
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Maintained clean shop floor, promoting a welcoming environment.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Ensured visual merchandising standards with regular display updates.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Assisted in stock replenishment to maintain store appearance.
- Handled transactions, maintaining accurate till records.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Implemented proper disposal methods for waste materials, maintaining a clean working environment.
- Maintained cleanliness and hygiene of the butchery area to meet health safety standards.
- Ensured freshness of products through careful stock rotation and storage management.
- Trained new employees in operating machinery safely and effectively, reducing work-related accidents.
- Followed company guidelines on product labelling, ensuring accurate information for customers.
Waitress
Shire Restaurant
Southampton, Hampshire
2023.01 - 2023.03
- Maintained clean and organised dining area for customer comfort.
- Ensured compliance with health regulations through effective cleaning practices in dining area.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Optimised workflow in busy periods through successful coordination with kitchen staff.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
- Accommodated special event needs, provided customised services for parties.
Education
GCSEs -
BITTERNE PARK SECONDARY SCHOOL
Southampton 2017.09 - 2022.07
A-Levels -
BARTON PEVERIL SIXTH FORM COLLEGE
Eastleigh, Hampshire 2022.09 - 2024.07
Bachelor of Science - Psychology
University of Winchester
Winchester 2024.09 -
Skills
- Sales and persuasion
- Visual display creativity
- Money handling
- Health and safety compliance
- Electronic payment processing
- Cash register operation
- Shelf stocking
- Sales expertise
- Stockroom management
- Customer service excellence
Languages
English
Fluent
Polish
Native
Affiliations
- Baking
- Photography
- Collecting
- Gaming
- Music
- Fashion
- Nails
- Makeup
- Painting
- Scrapbooking
- Cycling
Timeline
Retail Assistant
Maya Supermarket
2025.05 - 2025.12
Bachelor of Science - Psychology
University of Winchester
2024.09 -
Waitress
Shire Restaurant
2023.01 - 2023.03
A-Levels -
BARTON PEVERIL SIXTH FORM COLLEGE
2022.09 - 2024.07
GCSEs -
BITTERNE PARK SECONDARY SCHOOL
2017.09 - 2022.07