Sonny Jeffries
Kings Lynn,Norfolk
Summary
Dynamic and customer-focused professional with expertise in floor layout planning, digital marketing basics, and promotional displays creation. Demonstrates strong skills in merchandise arrangement and customer needs anticipation, enhancing customer satisfaction and sales persuasion. Familiar with retail security systems and adaptable to peak times, ensuring efficient operations. Committed to delivering exceptional customer service through friendly disposition, meal recommendations, and dining etiquette knowledge. Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.
Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organisational, sales, and customer interaction skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work history
Retail assistant
Farmfoods
Kings Lynn, Norfolk
09.2025 - Current
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Supported team members for improved operational efficiency.
- Provided coverage during peak times to manage customer flow effectively.
- Ensured visual merchandising standards with regular display updates.
- Maintained clean shop floor, promoting a welcoming environment.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain store appearance.
- Assisted customers in locating specific items to boost satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Followed company procedures and guidelines for smooth retail operations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Chef assistant
Gaywood Pizza House
Kings Lynn, Norfolk
01.2025 - 07.2025
- Managed queue effectively during peak hours for seamless checkout process.
- Assisted customers with enquiries to enhance their shopping experience.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Education
GCSEs - Maths, English, Science, Design Technology, History
Kings Lynn Academy
Kings Lynn, Norfolk 09/2020 - 06/2025
A-Levels - Maths, Business, Economics
Springwood Sixth Form
Kings Lynn 09/2025 -
Skills
- Floor layout planning
- Basic arithmetic fluency
- Digital marketing basics
- Promotional displays creation
- Merchandise arrangement
- Customer needs anticipation
- Adaptable to peak times
- Retail security systems familiarity
- Customer satisfaction enhancement
- Sales persuasion
- Serving techniques
- Friendly disposition
- Meal recommendation
- Dining etiquette knowledge
- Customer Service
Date of Birth
June 10th 2009
Languages
English
Proficient (C2)
Affiliations
- I go to the gym, giving me great dedication skills and sufficient confidence. It has also greatly improved my physical ability, not getting tired or finding physical tasks as difficult
Timeline
Retail assistant
Farmfoods
09.2025 - Current
Chef assistant
Gaywood Pizza House
01.2025 - 07.2025
GCSEs - Maths, English, Science, Design Technology, History
Kings Lynn Academy
09/2020 - 06/2025
A-Levels - Maths, Business, Economics
Springwood Sixth Form
09/2025 -