Nikki Wright
Eltisley,Cambridgeshire
Summary
I am energetic and dedicated to positive guest and customer relations. I pride myself on being hard-working, motivated, resourceful, well-organised and dependable. I have strong time management skills and enjoy managing multiple priorities with a positive attitude. I am willing to take on greater responsibilities to meet team goals. I am passionate about securing a new, challenging position.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Hotel receptionist
Holiday Inn Express
Cambourne, Cambridgeshire
05.2024 - Current
- Enhanced company image and guest experience with a professional attitude and a friendly welcome.
- Utilised knowledge of company policies to assist customers with queries accurately, efficiently and professionally.
- Handled sensitive information with discretion to maintain confidentiality.
- Maintained tidy reception area, creating an inviting environment for visitors.
- Acted as main point of contact for external enquiries in person, by phone and via email.
- Exhibited excellent multitasking skills by balancing various responsibilities with efficiency and to a high standard.
Front of House Team Member and Event Manager 2
Cambridge Dining Company
Cambridge, Cambridgeshire
10.2021 - 11.2024
- My role was mainly for events including weddings and corporate events delivering exceptional service from start to finish.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- When needed, taking over from the Event Manager, overseeing the event through to the end of the evening.
- Delivering tailored, personalised customer service.
- Confidently managing customer requests and providing positive solutions.
- Warmly greeting guests upon arrival and creating a welcoming and friendly atmosphere.
Teaching Assistant in Primary School
Hardwick and Cambourne Community Primary School
Hardwick, Cambridgeshire
11.2017 - 05.2024
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Managed pupil behaviour to cultivate focused and productive classes.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Observed pupils closely in classroom environment to foster engagement.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Acted as superb role model, consistently promoting school mission and values.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
Education
Higher National Diploma - Level 3 in Specialist Support for Teaching and Learning in Schools
Cambridge Regional College
Cambridge 2017 - 2019
NVQ Level 2 - Beauty Therapy
Gallowgate College
Aberdeen, Aberdeen City 09.1999 - 2001
GCSEs -
Alford Academy
Aberdeenshire 1995 - 1999
Skills
- Passionate about customer service
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Efficient under pressure
- Communication skills
- Professional demeanour
- Initiative taking
Affiliations
- I love the outdoors, from paddle boarding, camping, hiking and travelling in my motorhome. I am married with 3 grown up children who I try and spend quality time with when I'm not working.
Certification
First Aid Trained
Timeline
Hotel receptionist
Holiday Inn Express
05.2024 - Current
Front of House Team Member and Event Manager 2
Cambridge Dining Company
10.2021 - 11.2024
Teaching Assistant in Primary School
Hardwick and Cambourne Community Primary School
11.2017 - 05.2024
NVQ Level 2 - Beauty Therapy
Gallowgate College
09.1999 - 2001
Higher National Diploma - Level 3 in Specialist Support for Teaching and Learning in Schools
Cambridge Regional College
2017 - 2019
GCSEs -
Alford Academy
1995 - 1999