JOANNE VICKERS
Wednesbury,West Midlands
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse teams. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Industrious and enthusiastic proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results.
Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Income Manager
Accent Housing Association
Burnley, Lancashire
11.2003 - 07.2023
- Effective management of 4600 properties along with 3 fulltime staff managing arrears within the Social Housing Sector, ensuring high standards of customer service are provided to residents and motivating a busy team to maintain high levels of performance.
- Initiated new working processes to save money and achieve better results.
- Working collaborative together with other Senior management in other arears of the business to develop best ways forward.
- Excellent IT skills and experience of using housing management and financial systems.
- Knowledge of legislation and regulation on setting rents and tenant service charges.
- Conducted audits in order to achieve targets and give staff feedback.
- Managed Court and Eviction applications and attended.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
Education
GCSEs - Maths, English, Art, General Studies
Ivy Bank High School
Burnley, Lancashire 09.1980 - 05.1985
Accounts
Burnley College
Burnley, Lancashire 09.1999 - 06.2000
Skills
- Passionate about performance
- Passionate about customer service
- Excel in staff development and team leadership
- Can work under pressure to meet targets
- Coaching leadership
- Developing new ways of working
- Customer rapport
- Work Collaboratory to see the bigger picture
- A positive “can do” attitude
Timeline
Income Manager
Accent Housing Association
11.2003 - 07.2023
Accounts
Burnley College
09.1999 - 06.2000
GCSEs - Maths, English, Art, General Studies
Ivy Bank High School
09.1980 - 05.1985
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