- Weight training
- Running
- Brazilian Jiu-Jitsu
- Outdoor activities
Nikki Smith
Southsea ,Hampshire
Summary
Experienced Senior Support Worker with a strong background in trauma-informed care and safeguarding. Proven ability to manage and supervise teams, ensuring smooth operations and effective support in high-pressure environments. Skilled in therapeutic interventions, crisis management, and building positive relationships with therapeutic support.
Previous extensive experience in the hair and beauty industry/ front of house hospitality.
Overview
8
8
years of professional experience
24
24
years of post-secondary education
Work History
Domestic Abuse Navigator
Stop Domestic Abuse
Portsmouth, Hampshire
06.2025 - 01.2026
- Assisted women and children in need to access refuge through a process of safeguarding and multi agency collaboration.
- Therapeutic led practice to provide women with the skills to develop and progress whilst in refuge and post refuge.
Support Worker
Fairways
Portsmouth, Hampshire
04.2023 - 05.2025
- Built positive and professional relationships with children through consistent trauma-informed support and effective safeguarding practice.
- Acted as a key worker for allocated children, advocating for their needs and supporting individual care and placement plans.
- Planned and delivered engaging activities to support children’s confidence, wellbeing and development.
- Promoted independence, positive routines and healthy lifestyle choices within a safe and nurturing home environment.
- Applied therapeutic and trauma-informed approaches, including safe physical intervention where appropriate, to support children during periods of crisis.
- Managed safeguarding and child protection concerns in line with organisational policies and multi-agency proced
Front of house salon receptionist
Green Mango Hair salon
Portsmouth , Hampshire
07.2018 - 12.2023
- Managed salon appointment scheduling using both telephone and online booking systems efficiently.
- Processed transactions accurately, handling cash, credit card, and voucher payments.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Cleaned reception area regularly to maintain professional appearance.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
Senior Support Worker
Fairways
Portchester , Hampshire
01.2026 - 12 0
- Supported Team Leaders with shift oversight, handovers and daily operations to ensure the smooth and effective running of the home.
- Line managed and supervised staff, providing reflective supervision, guidance and professional support to promote development and progression.
- Built and maintained positive, professional relationships with children through consistent trauma-informed care, guidance and emotional support.
- Planned and delivered engaging activities to support children’s confidence, learning, wellbeing and social development.
- Promoted positive lifestyle choices, independence, personal care and the maintenance of a safe, clean and nurturing home environment.
- Applied trauma-informed practice and therapeutic interventions, including safe physical intervention where appropriate, to support children during periods of crisis.
- Safeguarded vulnerable children and young people by managing and reporting safeguarding concerns in line with organisational policies and procedures.
Education
NVQ Level 3 - Sport science
Isle of Wight college
Newport, Isle of Wight , Hampshire 06.2006 - 06.2026
A-Levels - Beauty therapy sciences
Highbury college
Portsmouth , Hampshire 09.2005 - 06.2006
GCSEs - Passed all GCSE’s
Ryde High school
Ryde, Isle of Wight , Hampshire 09.1992 - 07.1995
Higher National Diploma - Children in residential care
Chichester college
Chichester , West Sussex 05.2026 - Current
Skills
- Team leadership
- Customer service
- Communication skills
- Trauma-informed care
- Challenging behaviour management
- Positive, proactive team member
- Transferable skills from previous job roles
Interests
Timeline
Higher National Diploma - Children in residential care
Chichester college
05.2026 - Current
Senior Support Worker
Fairways
01.2026 - 12 0
Domestic Abuse Navigator
Stop Domestic Abuse
06.2025 - 01.2026
Support Worker
Fairways
04.2023 - 05.2025
Front of house salon receptionist
Green Mango Hair salon
07.2018 - 12.2023
NVQ Level 3 - Sport science
Isle of Wight college
06.2006 - 06.2026
A-Levels - Beauty therapy sciences
Highbury college
09.2005 - 06.2006
GCSEs - Passed all GCSE’s
Ryde High school
09.1992 - 07.1995