Summary
Overview
Work History
Education
Skills
Timeline
Generic

Majlinda Bici

London

Summary

Driven management professional offering over 10 years of experience in domestic abuse sector. Focused and motivational mentor adept at challenging team members to meet and exceed company goals. Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Talented Manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results. Hardworking Manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Reliable Manager with 10 years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Focused Manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Enthusiastic Manager with10 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Domestic Abuse Service Manager

Victim Support
London
2023.09 - Current
  • Managed environmental risks associated with all business units to guarantee employee safety.
  • Developed and updated internal guidelines.
  • Championed development of new services to improve operational output and meet KPIs.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
  • Managed relationships and performance of external suppliers and required resources.
  • Actioned feedback from service users, resulting in improved satisfaction levels.
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.
  • Oversaw workforce recruitment and development processes to guarantee service excellence.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Displayed ethical behaviour in line with code of conduct to set positive example for employees.
  • Analysed customer feedback and trends to drive process improvements.
  • Forged partnerships with other service providers to boost signposting capabilities and diversify services.
  • Directed activities of staff to maximise service availability and play to teams' strengths.
  • Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
  • Coordinated consistent, high quality provision of customer service.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve KPI's goals.
  • Led and inspired team of 6 to uphold brand standards and demonstrate professionalism.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Supported team by demonstrating respect and willingness to help.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

Senior Independent Domestic Violence Advocate

Victim Support
London
2016.10 - 2023.08
  • Managed high-volume client caseloads with careful planning and organisation.
  • Attended meetings with client and negotiated with agencies on behalf of client.
  • Provided professional oral and written advocacy for High risk survivors of domestic abuse.
  • Assessed personalised client situations to make relevant casework referrals.
  • Performed thorough risk assessments to deliver appropriate client care.
  • Provided focused and timely advocacy support to meet agreed upon targets and timescales.
  • Supported clients in distressing situations with high emotional resilience.
  • Maintained accurate and up-to-date records of all advocacy cases, using prescribed formats and with confidentiality.
  • Carried out background research and preparatory work to present established client cases.
  • Facilitated holistic care programmes tailored to individual needs.
  • Established and prioritised client needs and risks, developing and delivering individual support and risk management plans in partnership with other agencies.
  • Wrote comprehensive and articulate reports, letters and emails on behalf of client.
  • Worked with multi-skilled team of advocates delivering direct advocacy support to variety of clients in range of settings.
  • Educated clients on rights and entitlements, enabling appropriate support.
  • Used knowledge of previous court decisions and laws to enhance client positions.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Supported team by demonstrating respect and willingness to help.
  • Improved efficiency and productivity by acquiring new skills.

Education

OCNLR Level 4 Service Manager Training - Domestic Abuse

Safelives
London
2017.01 - 2017.11

CAADA Independent Domestic Violence Training - Domestic Abuse

Savelives
London
2014.09 - 2015.04

Bachelor of Science - Psychology

Open University
Milton Keynes
2008.09 - 2012.12

Skills

  • Staff recruitment and retention
  • Motivational leadership
  • Service management
  • Workflow planning
  • Methodical planning
  • Staff development
  • Multilingual
  • Team building
  • Customer-focused
  • Programme development
  • Problem-solving
  • Communication skills
  • Leadership
  • Time management

Timeline

Domestic Abuse Service Manager

Victim Support
2023.09 - Current

OCNLR Level 4 Service Manager Training - Domestic Abuse

Safelives
2017.01 - 2017.11

Senior Independent Domestic Violence Advocate

Victim Support
2016.10 - 2023.08

CAADA Independent Domestic Violence Training - Domestic Abuse

Savelives
2014.09 - 2015.04

Bachelor of Science - Psychology

Open University
2008.09 - 2012.12
Majlinda Bici