Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Amy Ashworth

Social Care Support Officer
Burnley,Lancashire

Summary

Dedicated healthcare professional with extensive expertise in therapeutic communication, conflict resolution, and patient advocacy. Proficient in healthcare leadership, and crisis intervention, ensuring high-quality patient care and safety. Demonstrates strong skills in clinical judgement, interdisciplinary collaboration, and needs assessments, with a commitment to ongoing personal development and quality service delivery. Experienced in dementia care, wound dressing, and infection control, with a focus on patient confidentiality and compassionate engagement. Career goal includes advancing healthcare delivery through innovative patient-centred care and multidisciplinary team collaboration.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Domestic Abuse Practitioner

Positive Action in the Community - Be Free
Colne, Lancashire
11.2024 - Current
  • Advocated for patients' rights, promoting dignity and respect within the healthcare setting.
  • Worked collaboratively with multidisciplinary team members leading to improved client care.
  • Collaborated with clients to develop tailored support plans, enhancing their quality of life and ensure safety
  • Showcased excellent problem-solving abilities whilst managing unexpected safeguarding emergencies.
  • Maintained patient confidentiality by adhering to strict privacy regulations.
  • Conducted comprehensive client assessments, ensuring accurate support and advocacy to maintain safety.
  • Participated in regular team meetings to discuss challenging cases, resulting in innovative problem-solving approaches.
  • Coordinated with healthcare professionals for medical support needs of clients suffering physical injuries due to abuse.
  • Offered practical advice on personal safety measures like alarm systems or safe houses, assuring client security.
  • Liaised closely with legal advisors for guidance on complex cases involving child custody disputes or divorce proceedings.
  • Extended compassionate listening ear to clients' stories of trauma, validating their experiences and feelings.
  • Encouraged positive coping mechanisms such as mindfulness exercises or expressive arts therapies amongst clients, enhancing mental health recovery efforts.
  • Compiled comprehensive case reports detailing client progress over time, aiding in establishing successful treatment plans.
  • Assisted in legal procedures for obtaining restraining orders against abusers, ensuring client protection.
  • Advocated on behalf of clients whilst dealing with social service departments, securing necessary benefits and provisions for them.
  • Provided emotional support to victims by conducting one-on-one sessions.
  • Carried out risk assessments during intake interviews to determine the urgency of intervention required.
  • Collaborated with local law enforcement agencies to ensure victim safety.
  • Established a network of resources for providing immediate relief to victims, including temporary accommodation and financial aid.
  • Facilitated services for victims with long-term support needs by providing referrals to external organisations.
  • Co-managed caseload of around 30 clients providing continuous ongoing support.
  • Managed caseload efficiently; ensured timely completion of investigations.

Senior Youth Homeless Intervention Worker

Positive Action in the Community - SafeSpace
Nelson, Lancashire
05.2024 - 10.2024
  • Facilitated group workshops aimed at developing coping strategies amongst service users.
  • Established trustful relationships with at-risk individuals, promoting positive behaviour changes.
  • Encouraged open communication channels between all parties involved in individual's care plan.
  • Engaged in regular team meetings to discuss and evaluate intervention strategy effectiveness
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Fostered strong relationships with clients through ongoing support and consultations.
  • Supported families through difficult health transitions, providing emotional support and guidance.
  • Created detailed reports for senior management review.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Mental Health Support Worker

Cygnet Hospital Bury - The Dunes
Bury, Manchester
05.2021 - 05.2024
  • Provided daily living assistance, promoting independent behaviour.
  • Collaborated with multi-disciplinary teams for comprehensive patient care.
  • Documented progress notes meticulously, enabling accurate patient assessments.
  • Facilitated group therapy sessions leading to enhanced community integration.
  • Upheld strict confidentiality protocols ensuring respect for patient privacy.
  • Conducted regular welfare checks on patients to ensure safety.
  • Assisted service users by providing emotional and practical support.
  • Liaised effectively with healthcare professionals, contributing to integrated services.
  • Delivered crisis intervention during critical incidents, ensuring immediate support.
  • Built trustful rapport with clients through consistent reliability and patience.
  • Navigated delicate situations with empathy whilst maintaining professional boundaries.
  • Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
  • Encouraged positive lifestyle changes for sustainable mental health improvements.
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.
  • Promoted safe environment by adhering to risk assessment guidelines.
  • Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
  • Maintained confidentiality of clients' information.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Provided emotional support to patients and families facing challenging situations.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Assisted clients to achieve personal and treatment-related goals.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Inputted patient information and records on database to maintain accurate documentation.
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
  • Collaborated with other healthcare professionals to design treatment plans.

Trainee Nursing Associate

Willowbank Care Centre/ East Lancashire Hospitals
Burnley, Lancashire
06.2018 - 06.2020
  • Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
  • Conducted health assessments to identify areas requiring medical intervention.
  • Streamlined communication between doctor and patients by explaining medical jargon simply and clearly.
  • Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
  • Administered medication for better control over patients' symptoms.
  • Liaised effectively with multidisciplinary team, ensuring seamless patient care delivery.
  • Provided emotional support, resulting in improved patient morale.
  • Conducted efficient handovers at shift change; ensured continuity of quality care for all patients.
  • Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
  • Participated actively in staff meetings; contributed valuable insights towards improvement of nursing practices at hospital.
  • Observed changes in patient conditions; reported to appropriate healthcare personnel promptly.
  • Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
  • Improved patient comfort by providing personalised care and attention.
  • Ensured safe environment with regular cleaning and sterilisation of equipment.
  • Performed wound dressings, reducing risk of infection or further complications.
  • Delivered high-quality patient care to enhance recovery process.
  • Demonstrated empathetic understanding towards patients' families; facilitated effective communication about the progression of patients’ conditions.
  • Took vital signs regularly; ensured stability or identified potential emergencies promptly.
  • Maintained accurate medical records, enhancing efficiency in treatment plans.
  • Built positive rapport with patients from various backgrounds.
  • Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
  • Bathed, changed and fed patients with ailments and disabilities.
  • Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
  • Completed shifts alongside university-based learning.
  • Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
  • Cooperated with multidisciplinary teams to deliver health care plans.
  • Cleaned and treated patient wounds with guidance from head nurse.
  • Reviewed charts, doctor notes and test results and registered data on computer system.
  • Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
  • Worked with family and carers to understand and assess patients' health needs.
  • Reported accidents, risks and incidents in line with set procedures.
  • Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
  • Proactively applied safeguarding principles to maximise patient safety.
  • Planned and delivered evidence-based care tailored to patients' needs.
  • Dealt with emergencies with calm and composure.
  • Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
  • Handled patients' hygiene needs in support of personal dignity and optimum wellness.

Please note: I did not qualify as a RNA, I chose to return to my role as a Senior Care Assistant.

Senior Care Assistant

Willowbank Care Centre
Burnley, Lancashire
10.2014 - 06.2018
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Organised recreational activities for improved social interaction amongst residents.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Administered medication to patients, ensuring proper health management.
  • Monitored vital signs of patients for early detection of health complications.
  • Assisted in daily living activities for enhanced patient comfort.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Collaborated with healthcare team for effective patient care delivery.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Respected privacy and dignity of each resident during provision of care services.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Monitored client health conditions and reported immediate issues to manager.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.

Education

Certificate of Higher Education - Nursing Associate

University of Central Lancashire
Burnley, Lancashire
06.2018 - 06.2021

NVQ Level 3 - Health and Social Development

Burnley College
Burnley, Lancashire
09.2009 - 06.2010

NVQ Level 2 - Health and Social Development

Burnley College
Burnley
09.2008 - 06.2009

GCSEs - Various Subjects

Hameldon Community College
Burnley, Lancashire
08.2006 - 08.2008

Skills

  • Therapeutic communication
  • Conflict resolution among patients
  • Healthcare leadership
  • Deescalating tense situations
  • Professionalism and respect
  • Preventive health education
  • Vital signs measurement
  • Emergency response readiness
  • Patient confidentiality adherence
  • Compassionate patient engagement
  • Time-Management for patient handling
  • Person-centred care
  • Empathetic listening
  • Clinical documentation
  • Needs assessments
  • Interdisciplinary collaboration
  • Clinical judgement
  • Patient education
  • Patient advocacy
  • Coordinating referrals
  • General health assessments
  • Patient data confidentiality
  • Commitment to quality services
  • Multidisciplinary team collaboration
  • Active signposting
  • Sensitive information handling
  • Ongoing personal development
  • Patience and tolerance
  • Safeguarding training
  • Resilience and stress management
  • Professional boundaries comprehension
  • Non-Judgemental approach
  • Proficiency in record keeping
  • Knowledge in palliative support
  • Patient confidentiality understanding
  • Assistive technology proficiency
  • Advanced hygiene standards
  • Domestic tasks efficiency
  • Dementia care expertise
  • Dementia awareness
  • Empathy and compassion
  • Crisis Intervention
  • Trauma-informed care
  • Excellent report writing
  • Behaviour management
  • Stress management techniques
  • Data protection compliance

Affiliations

  • Hiking
  • Paddleboarding
  • Camping
  • Boating
  • Reading

References

References available upon request.

Timeline

Domestic Abuse Practitioner

Positive Action in the Community - Be Free
11.2024 - Current

Senior Youth Homeless Intervention Worker

Positive Action in the Community - SafeSpace
05.2024 - 10.2024

Mental Health Support Worker

Cygnet Hospital Bury - The Dunes
05.2021 - 05.2024

Trainee Nursing Associate

Willowbank Care Centre/ East Lancashire Hospitals
06.2018 - 06.2020

Certificate of Higher Education - Nursing Associate

University of Central Lancashire
06.2018 - 06.2021

Senior Care Assistant

Willowbank Care Centre
10.2014 - 06.2018

NVQ Level 3 - Health and Social Development

Burnley College
09.2009 - 06.2010

NVQ Level 2 - Health and Social Development

Burnley College
09.2008 - 06.2009

GCSEs - Various Subjects

Hameldon Community College
08.2006 - 08.2008
Amy AshworthSocial Care Support Officer