- Sea swimming
- Hockey
- Active side-line support to my children's hobbies
- Running
Nikki Milner
Camelford,Cornwall
Summary
Leisure assistant, Duty manager and Swim Instructor offering calm support to enhance swimmer confidence and readiness. Implements safety protocols and close supervision to ensure a secure environment. Customises lessons with targeted feedback and guidance. Oversees poolside operations with a focus on compliance, cleanliness, and equipment maintenance, facilitating effective communication and problem-solving for daily operations.
Overview
23
23
years of professional experience
Work History
Telecommunications Engineer
Openreach
, Cornwall
08.2018 - Current
- Managed fibre optic cable installations to improve network capacity and speed.
- Installed VoIP digital and video telephony products to enable efficient broadband calling for department.
- Installed internal cabling, telephone systems, and distribution boxes to enhance connectivity and communication infrastructure.
- Tested equipment before sign-off to confirm working quality and compliance.
- Performed site safety assessments to identify potential hazards and improve worker safety. before, during, and after each job.
Leisure Assistant
Retallack resort and spa
, Cornwall
02.2011 - 07.2018
- Delivered swimming instruction with energy, keeping students engaged throughout lessons.
- Facilitated engaging swim drills that promoted skill development and enjoyment. and games that made learning enjoyable for beginners.
- Coached adults and children through one-to-one sessions to meet goals.
- Gave tailored feedback to swimmers to build technique and confidence.
- Monitored swimming areas vigilantly to ensure safety of all pool users.
- Supported lifeguarding by monitoring swimmers and responding quickly to incidents.
- Monitored pool chemical levels regularly to maintain correct chlorination.
- Carried out routine checks on swimming aids and equipment for reliability.
- Delivered customer service by promptly addressing queries and resolving issues to enhance user experience.
- Welcomed customers, providing facility advice and guidance on lesson preparation to support their needs.
Duty Manager
Camelford Leisure Centr
, Cornwall
05.2004 - 02.2011
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
- Upheld compliance and consistently followed company and industry-set standards.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages and maintain product availability.
Education
First Aid at Work
Nuco Training
cornwall01-2025
Aquatic Teaching Baby and Preschool
STA
cornwall01-2013
NVQ Level 3 - Leisure Management
VT Training South West
Cornwall01-2010
swimming teaching
ASA
cornwall01-2007
NVQ Level 2 - Adventurous Activity instructor
Duchy collage
stock climbsland01-2003
GNVQ - Leisure and Tourism
Duchy Collage
Stoke Climbsland01-2001
GCSEs - Gcse'S
Sir James Smiths School
Camelford, CONSkills
- Safety compliance
- Project coordination
- Equipment maintenance
- Risk awareness
- Customer service
- Verbal communication
- Team coordination
- Motivating attitude
- Positive attitude
- Communication
- Pool supervision
- Child protection training
- Water safety
Interests
Timeline
Telecommunications Engineer
Openreach
08.2018 - Current
Leisure Assistant
Retallack resort and spa
02.2011 - 07.2018
Duty Manager
Camelford Leisure Centr
05.2004 - 02.2011
First Aid at Work
Nuco Training
Aquatic Teaching Baby and Preschool
STA
NVQ Level 3 - Leisure Management
VT Training South West
swimming teaching
ASA
NVQ Level 2 - Adventurous Activity instructor
Duchy collage
GNVQ - Leisure and Tourism
Duchy Collage
GCSEs - Gcse'S
Sir James Smiths School