PENNIE BYTHEWAY
Middlesbrough
Summary
Experienced professional with a strong background in network fault diagnosis, infrastructure surveying and assessment, and technical planning. Adept at broadband and line fault investigation, interpreting data, and ensuring permit-to-work and safety compliance. Proven ability to maintain infrastructure assurance and quality standards while effectively communicating with stakeholders and customers. Skilled in independent workload management and training engineers. Committed to using technical expertise to support organisational goals and drive continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Telecommunications Engineer
Openreach
2013.04 - 2026.02
- Diagnosed and resolved network, broadband, and line faults using test equipment
- Worked across underground and overhead networks, assessing faults and determining corrective actions
- Conducted surveys and planning activities
- Operated under permit-to-work systems on live and high-risk sites
- Used track and locate equipment to identify underground services
- Supported efficiency initiatives through recovery of unused network equipment
- Selected to support and train other engineers
- Worked independently managing priorities, compliance, and job completion
Vehicle Valeting Technician
MAS valeting
2010.01 - 2013.01
- Detailed vehicles to high standards
- Ensuring cleanliness, presentation and quality
- Time management
- Working with chemicals in line with health and safety standards
Apprentice – Business Administration
Middlesbrough College
2009.01 - 2010.01
- Payroll administration, reception duties, data input, document archiving, and customer/student liaison
- Completed NVQ Level 2 in Business Administration
Education
GCSE - Maths (B), Additional Maths (B), English Language (B), English Literature (B), Science (C), Business Studies (C)
BTEC First Certificate - Sport (Pass)
Skills
- Network fault diagnosis (underground & overhead)
- Infrastructure surveying & assessment
- Technical planning & problem-solving
- Broadband and line fault investigation
- Interpreting test results and technical data
- Permit-to-work & safety compliance
- Infrastructure assurance & quality standards
- Stakeholder and customer communication
- Independent workload management
- Training and supporting engineers
Certification
- BTEC Level 3 Diploma – Professional Competence for IT & Telecoms Professionals
- BTEC Level 3 Certificate - ICT Systems and Principles: Presenting information using IT; Communication technologies; Health and safety in the engineering workplace
- NRSWA – New Roads and Street Works Act
- SWQR – Street Works Excavation & Reinstatement
- EUSR – Energy & Utility Skills Register
- EDI Level 2 Certificate – Business & Administration
Timeline
Telecommunications Engineer
Openreach
2013.04 - 2026.02
Vehicle Valeting Technician
MAS valeting
2010.01 - 2013.01
Apprentice – Business Administration
Middlesbrough College
2009.01 - 2010.01