Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Nikita Ibbott

Peterborough,United Kingdom

Summary

Friendly and enthusiastic individual highly skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing policies, as well as handling customer issues. Analytical problem-solver adept at managing time.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Cabin crew member

EasyJet
Luton
02.2025 - Current
  • Contribute to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.

Food and Beverage Associate

Delta Hotels by Marriott, Huntingdon
Huntingdon, United Kingdom
11.2023 - 02.2025
  • Ensured that over 100 guests receive top quality service whilst they enjoy their meals in the restaurant and lunch at the bar.
  • Ensured that any dietary needs are met by guests
  • Provided knowledgeable recommendations for improved customer choice.
  • Maintained cleanliness and hygiene standards for a safe dining environment.
  • Worked flexible shifts including weekends and holidays; demonstrated strong commitment towards role responsibilities.

Park Assistant

Grafham Water Visitor Centre, Huntingdon
Huntingdon, United Kingdom
07.2021 - 09.2024
  • Prepared the shop for opening and closing, keeping the shop clean and tidy whilst also answer customer queries and serving food and drink
  • Collaborated with team members for efficient task completion.
  • Encouraged respectful behaviour amongst park visitors through polite reminders about rules and regulations.

Student Digital Content Creator

University of Lincoln Student Life, Lincoln
Lincoln, United Kingdom
01.2022 - 05.2023
  • Produced compelling content by conducting thorough research.
  • Followed regulatory guidelines whilst creating medical content.
  • Crafted visually appealing posts using graphic design software.
  • Kept abreast with latest trends, ensured relevant content creation.

Customer Care Assistant

McDonald's Brampton Hut, Huntingdon
Huntingdon, United Kingdom
06.2019 - 07.2021
  • Started as a crew member and was promoted to customer care assistant
  • Improved customer satisfaction by efficiently resolving queries and complaints.
  • Handled high-pressure situations calmly, resulted in minimal complaints.
  • Cleaned dining area regularly, provided a pleasant atmosphere for customers.
  • Enhanced customer loyalty with friendly and quick service.
  • Offered timely assistance to colleagues when needed, fostered a team spirit.

Education

BA (Hons) Media Production -

University of Lincoln
09.2020 - 06/2023

A-Levels -

Sawtry Village Academy

GCSEs -

Sawtry Village Academy

Skills

  • Menus and specials
  • Cabin equipment operation
  • Maintaining professional appearance
  • Flight safety demonstration
  • Dealing with difficult situations
  • Cabin presentation standards
  • Customer Service
  • Food Safety
  • Allergen awareness
  • Adobe Creative Suite
  • Microsoft Office
  • Time Management
  • Aircraft evacuation procedures

Languages

English
Native

Certification

  • Cabin crew attestation - March 2025
  • Food allergy and intolerance training - November 2023


References

References available upon request.

Timeline

Cabin crew member

EasyJet
02.2025 - Current

Food and Beverage Associate

Delta Hotels by Marriott, Huntingdon
11.2023 - 02.2025

Student Digital Content Creator

University of Lincoln Student Life, Lincoln
01.2022 - 05.2023

Park Assistant

Grafham Water Visitor Centre, Huntingdon
07.2021 - 09.2024

BA (Hons) Media Production -

University of Lincoln
09.2020 - 06/2023

Customer Care Assistant

McDonald's Brampton Hut, Huntingdon
06.2019 - 07.2021

A-Levels -

Sawtry Village Academy

GCSEs -

Sawtry Village Academy

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Nikita Ibbott