ITALO SANTOS

• Ensured the safety, security, and comfort of passengers in full compliance with CAA and company procedures
• Delivered consistent, high-quality customer service while managing multiple priorities in a fast-paced environment
• Acted as a reassuring and professional presence during abnormal and emergency situations, following procedures calmly and effectively
• Assisted passengers with reduced mobility, elderly customers, families, and unaccompanied minors
• Resolved onboard issues and customer concerns with empathy and professionalism, achieving positive outcomes
• Maintained excellent communication with flight deck and cabin crew to ensure smooth operations
• Consistently upheld immaculate grooming standards and professional conduct, reflecting company brand values

Promoted to trainer in critical operational roles within the first year
• Delivered onboarding and refresher training for new and existing employees
• Worked to strict safety, quality, and compliance standards
• Identified process improvements to enhance efficiency and reduce errors
• Supported team performance while meeting demanding daily targets

Key Skills Developed:
• Safety awareness
• Leadership and coaching
• Operating under pressure
• Attention to detail

• Used software programs to record, store, and analyze information.
• Monitored business operations by reviewing and analyzing reports, summarizing information, and identifying trends.
• Liaised with vendors to purchase office equipment and supplies or facilitate repairs.