Finlay Cowan
Kilmarnock,East Ayrshire
Summary
Dedicated aviation professional with extensive knowledge of aviation regulations and flight safety training. Demonstrates strong interpersonal aptitude, cross-cultural sensitivity, and adaptability to time changes. Maintains a professional demeanour and appearance while showing empathy towards passengers. Committed to enhancing communication proficiency and ensuring passenger safety. Career goal includes advancing within the aviation industry to leverage skills in a leadership role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Cabin Crew Member
Ryanair DAC
Edinburgh
2025.08 - Current
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Handled special needs of children, elderly and individuals with disabilities.
Retail Sales Supervisor
JD Sports Plc
Kilmarnock, East Ayrshire
2023.07 - 2025.07
- Progressing from floor staff to supervisor within under 1 year.
- Managed and motivated a team to exceed sales targets, contributing to substantial profits during busy periods.
- Trained unfamiliar staff, ensuring adherence to company policies and excellent customer service standards.
- Resolved customer complaints calmly and effectively, supporting high satisfaction levels.
- Adapted to last-minute schedule changes and thrived in a fast-paced environment, especially during peak trade periods.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Fostered positive teamwork to enhance the working environment and improve employee morale.
Education
HND - Aircraft Engineering
University of the West of Scotland
Glasgow, Glasgow City 2024.08 - 2025.07
Scottish Highers -
Stewarton Academy
Kilmarnock, East Ayrshire 2023.08 - 2024.07
Adventurous Activities Outdoors First Aid
Wild & Beyond Medical
Glasgow, Glasgow City 2025.07 - 2025.08
Skills
- Maintaining professional appearance
- Cross-Cultural sensitivity
- Knowledge of aviation regulations
- Flight safety training
- Strong interpersonal aptitude
- Adaptability to time changes
- Professional demeanour
- Empathy towards passengers
- Communication proficiency
Websites
Certification
First Aid Certification (Applied in real-world situations; pursuing advanced training)
Interests
Passionate about travel and exploring new cultures., Enthusiast for aviation and aircraft engineering, with a long-standing desire to work in the industry. Committed to personal growth through learning and adapting to new challenges.
Volunteer Experience
Scouts UK active participant and leader for over 10 years, embodying the “be prepared” ethos. Organised and led activities focusing on teamwork, safety, and outdoor skills. Developed problem-solving abilities in dynamic and high-pressure situations.
References
References available upon request.
Timeline
Cabin Crew Member
Ryanair DAC
2025.08 - Current
Adventurous Activities Outdoors First Aid
Wild & Beyond Medical
2025.07 - 2025.08
HND - Aircraft Engineering
University of the West of Scotland
2024.08 - 2025.07
Scottish Highers -
Stewarton Academy
2023.08 - 2024.07
Retail Sales Supervisor
JD Sports Plc
2023.07 - 2025.07