Armand Cenaj
London,Bromley
Summary
Customer-focused aviation professional with proven experience delivering safe, compliant, and high-quality service in safety-critical, fast-paced environments. Experienced in upholding operational safety, security, and regulatory standards while consistently providing a premium customer experience. Confident communicator with strong decision-making skills, able to remain calm, resilient, and professional under pressure. Known for teamwork, cultural sensitivity, and empathy when working within diverse, multicultural teams. Committed to continuous learning, embodying brand values with integrity, and contributing positively to customer satisfaction, safety culture, and overall operational excellence.
Overview
8
8
years of professional experience
Work history
Cabin crew member
easyJet
London
03.2025 - Current
- Delivered high-quality customer service across short-haul European and domestic operations in a safety-critical environment
- Conducted safety demonstrations, compliance checks, and cabin security procedures in line with CAA and company standards
- Acted as a safety leader throughout all phases of flight, identifying and managing potential risks
- De-escalated onboard conflicts using clear communication, emotional intelligence, and customer-focused problem solving
- Responded effectively to medical incidents and emergencies, coordinating closely with flight deck and cabin crew
Customer service advisor
Boots UK
London, City of Westminster
02.2020 - 12.2023
- Managed high-volume customer enquiries while multitasking in a fast-paced retail environment
- Provided detailed product advice and resolved complaints in line with company guidelines
- Delivered consistently high levels of customer satisfaction through active listening and problem resolution
Barista
Starbucks Coffee
London, City of Westminster
11.2017 - 12.2018
- Prepared and served hot and cold beverages to brand and quality standards
- Built strong customer relationships, encouraging repeat business and loyalty
- Worked collaboratively within a team to maintain speed, accuracy, and service quality
Education
Bachelors Degree - LLB Law
Goldsmiths, University of London
London, EnglandFoundation Degree - Law
Bloomsbury Institute
LondonSkills
- Customer Service
- Customer relations
- Public speaking
- Stock management
- Sales expertise
- Process Improvement
- First Aid & Emergency Response
- Cash handling
- Company policies
- Supply restocking
- Networking
- Meetings and presentations
- Food service
- Emergency management
- Safety & Emergency Procedures
- Premium Customer Service
- Conflict De-escalation
- Regulatory Compliance
- Multicultural Teamwork
- Communication & Decision-Making
Languages
Albanian
Fluent
English
Native
Timeline
Cabin crew member
easyJet
03.2025 - Current
Customer service advisor
Boots UK
02.2020 - 12.2023
Barista
Starbucks Coffee
11.2017 - 12.2018
Bachelors Degree - LLB Law
Goldsmiths, University of London
Foundation Degree - Law
Bloomsbury Institute