Nicole Topp
Long Eaton,Nottinghamshire
Summary
Accomplished case management professional with extensive experience achieving positive client outcomes. Planned strategically to manage high-volume caseloads within assigned deadlines. Prioritised ethical practice for optimised compliance.
Empathetic Case Manager specialising in supporting individuals through complex cases. Skilled at coordinating resources, leading to significantly improved client outcomes and streamlined processes. Known for fostering collaborative environments that enhance client satisfaction and team efficiency.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Executive Case Manager - Guardianship (Missing Persons)/Professional Deputy Team
UK Government - Office of the Public Guardian
Nottingham
06.2019 - 11.2024
- Executive Case Manager for the Missing Persons and Professional Team, my role is to support Guardians and Deputies appointed by the High Court and The Court of Protection
- Drafted detailed case reports documenting all interactions and interventions with clients.
- Maintained strict confidentiality regarding patient information according to legal guidelines.
- Created and maintained complex documents and spreadsheets using in house systems
- Progressed cases quickly through accurate data processing and management.
- Communicated case updates with solicitors, barristers and judicial teams.
- Fostered positive working relationships with clients, their families and external partners.
- Handled high-stress situations with calm, ensuring client safety.
- Resolved crises to ensure the well-being of individuals under care.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Advocated for clients' rights, ensuring fair treatment and access to services.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Facilitated group sessions to promote skill-building.
General Case Manager - Supervision
Office of the Public Guardian - Ministry of Justice
Nottingham
10.2018 - 01.2019
- As a general case manager my role is to safeguard and supervise all our clients under public authority deputyships and to make sure that the deputies are following the deputy standards and acting in the clients' best interests with their financial assets by reviewing and acknowledging annual reports.
- As a case manager I must ensure that the deputies are acting correctly under the mental capacity act and protecting vulnerable people
- Resolved crises to ensure the well-being of individuals under care.
- Coordinated with multidisciplinary teams, providing comprehensive client support.
Customer Care Assistant
Vision Express UK Head Office
Nottingham
02.2017 - 10.2018
- My role working as a customer care assistant, which is dealing directly with the customers
- Dealing with any request, queries and complaints that they may have had with a store or any products that they may have
- I work towards deadlines and targets that's have been set by myself and by higher management
- Developed strong relationships with customers for increased loyalty.
- Strengthened team cohesion by assisting colleagues during busy periods.
Education
Bsc (Hons) - Psychology and Criminology
School of Health Sciences Salford University
01.2013 - 01.2015
NVQ Business Administration Level 2 - undefined
01.2011 - 01.2012
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UK Centre of Events Management at Leeds Metropolitan University
01.2009 - 01.2010
HND - Travel and Tourism
The Manchester College
01.2007 - 01.2009
Politics, French, German and Sociology
Wilmslow Sixth Form
01.2006 - 01.2007
English language, English literature, French, German, Science (triple award), History, Maths, Drama
Wilmslow High School
01.2005 - 01.2006
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International school of Stuttgart
01.2002 - 01.2005
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E.A.B
01.2000 - 01.2002
Skills
- Case prioritisation
- Metal health expertise
- Case assessments
- Case progress reviewing
- Complex case handling
- Interdisciplinary collaboration
- Case Management
- Communication skills
- Compassionate communication
- Data protection compliance
- Ethical judgement
- Legal and judicial processes
- Complex problem resolution
- Document review
- Legal documents
Accomplishments
- MBPsS - Graduate Member of the British Psychological Society
- GBC - Graduate Basis for Chartered Membership of the British Psychological Society
- Ministry of Justice - Skills Development Programme (accredited)
- Ministry of Justice Bridges Programme - supporting BAME individuals into higher management roles
- Office of the Public Guardian Line Management Essentials Programme
- Hostage UK/ Missing Persons UK Training
Timeline
Executive Case Manager - Guardianship (Missing Persons)/Professional Deputy Team
UK Government - Office of the Public Guardian
06.2019 - 11.2024
General Case Manager - Supervision
Office of the Public Guardian - Ministry of Justice
10.2018 - 01.2019
Customer Care Assistant
Vision Express UK Head Office
02.2017 - 10.2018
Bsc (Hons) - Psychology and Criminology
School of Health Sciences Salford University
01.2013 - 01.2015
NVQ Business Administration Level 2 - undefined
01.2011 - 01.2012
undefined
UK Centre of Events Management at Leeds Metropolitan University
01.2009 - 01.2010
HND - Travel and Tourism
The Manchester College
01.2007 - 01.2009
Politics, French, German and Sociology
Wilmslow Sixth Form
01.2006 - 01.2007
English language, English literature, French, German, Science (triple award), History, Maths, Drama
Wilmslow High School
01.2005 - 01.2006
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International school of Stuttgart
01.2002 - 01.2005
undefined
E.A.B
01.2000 - 01.2002
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