Kayleigh Smith
Summary
Accomplished professional with extensive experience in multi-disciplinary team coordination and project management. Demonstrates exceptional skills in case prioritisation, client-centred approaches, and effective delegation. Proven track record of resilience under pressure, time efficiency, and initiative taking. Adept at ensuring regulatory compliance and quality assurance while maintaining high standards of customer service. Strong communication skills and proficiency in the Microsoft Office Suite enhance team leadership capabilities. Committed to driving organisational success through strategic planning and execution.
Experience in client-facing roles. Demonstrated legal and regulatory expertise to provide expert customer support and case management. Communicated constructively to progress cases within judicial systems.
Driven and empathetic, possesses strong communication and problem-solving skills. Demonstrates proficiency in conflict resolution and client advocacy.
Resourceful individual with talent for problem-solving and fostering relationships. Possesses strong communication and organisational skills, with keen understanding of client needs. Committed to making meaningful impact by supporting clients through challenging situations and ensuring positive outcomes.
Overview
17
17
years of professional experience
Work history
Case manager team leader
quantum mortgages
Milton Keynes
2022.10 - Current
- Managed high-stress situations calmly to ensure client safety.
- Scheduled regular follow-ups for ongoing assessment of client progress.
- Collaborated with multidisciplinary teams to provide comprehensive client support.
- Organised regular follow-ups for continuous assessment of client progress.
- Delivered fair customer treatment by operating within regulatory requirements.
- Created and maintained complex documents and spreadsheets using microsoft platforms.
- Progressed cases quickly through accurate data processing and management.
- Communicated case updates with solicitors, barristers and judicial teams.
- Escalated suspicions around Anti-Money Laundering regulation breaches for senior appraisal.
- Responded proactively to changing circumstances for optimised service user care.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Supported new hires through onboarding process for speedy and successful training.
Mortgage coordinator
Connells
Leighton Buzzard, Central Bedfordshire
2018.01 - 2022.10
- Keep up-to-date with market trends to support client service.
- Work with lenders to speed up loan approval.
- Ensure clear communication between clients and lenders about terms.
- Check financial documents thoroughly to minimise errors.
- Handle multiple mortgage applications maintaining quality.
- Provide regular updates to clients to build trust.
Retail assistant
Next clearence
Bletchley, Milton Keynes
2012.01 - 2017.12
- Collaborated with store manager to identify high-demand products and restock shelves accordingly.
- Resolved customer complaints to ensure satisfaction and encourage repeat business.
- Utilised suggestive selling techniques to enhance sales performance.
- Maintained knowledge of current promotions and new products to provide customers with accurate information.
- Assisted in preparations for seasonal sales by arranging promotional displays strategically.
- Supported stock replenishment efforts to enhance store presentation.
- Processed transactions while ensuring accurate till records.
- Monitored visual merchandising standards with regular updates to displays.
- Guided customers towards suitable products based on preferences to enhance overall satisfaction.
- Maintained a clean shop floor to promote a welcoming environment.
- Operated cash register efficiently to minimise queue lengths at checkouts.
Amid & Accounts / sales rep
Comet
Dunstable, Central Bedfordshire
2009.06 - 2012.01
- Facilitated strong customer connections by delivering outstanding service.
- Guided customers on product features and advantages to aid informed buying choices.
- Collaborated with logistics team to achieve timely product dispatches for enhanced customer satisfaction.
- Processed payments and maintained accurate financial records.
- Managed inventory levels and initiated stock orders as necessary.
- Provided high-quality customer service by addressing queries and resolving complaints effectively.
- Assisted customers with order placement and clarified product delivery schedules.
- Balanced till at end of each shift to ensure financial accuracy.
- Addressed discrepancies in till balances promptly to mitigate potential issues.
- Oversaw till float responsibly demonstrating trusted management of funds.
- Juggled multiple tasks efficiently showcasing strong time management skills.
Education
GCSEs - Maths , English , Science
Cottesloe high school
Leighton Buzzard, Central BedfordshireSkills
- Multi-Disciplinary team coordination
- Case prioritisation
- Client-Centred approach
- Time efficiency
- Initiative taking
- Resilience under pressure
- Customer Service
- Communication skills
- Team Leadership
- Project Management
- Quality Assurance
- Microsoft Office Suite
- Regulatory compliance
- Effective delegation
References
References available upon request.
Timeline
Case manager team leader
quantum mortgages
2022.10 - Current
Mortgage coordinator
Connells
2018.01 - 2022.10
Retail assistant
Next clearence
2012.01 - 2017.12
Amid & Accounts / sales rep
Comet
2009.06 - 2012.01
GCSEs - Maths , English , Science
Cottesloe high school