Kieran Malpas
Northampton,Northamptonshire
Summary
Retail operations expert with a strong background in sales floor management, known for leadership in performance management and achieving retail KPIs. Demonstrates proficiency in customer-centric strategies, efficient cash handling, and stock rotation. Expertise in food safety, waste management, and merchandise display to enhance store efficiency. Committed to advancing strategic roles to drive business growth and optimize customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Deputy store manager
Aldi
Northampton, Northamptonshire
12.2020 - Current
- Demonstrated excellent customer service in accordance with company guidelines.
- Enhanced store operations through implementation of effective inventory management techniques.
- Streamlined workflow processes, resulting in smoother operations.
- Established strong supplier relationships to ensure consistent stock availability.
- Developed innovative sales strategies, resulting in increased brand visibility.
- Assisted in recruitment process to bring in dynamic talent into the workforce.
- Addressed employee issues promptly, fostering a harmonious work environment.
- Championed health and safety measures, reducing workplace incidents significantly.
- Maintained KPI reporting tools for accurate, up-to-date financial data for decision-making.
Kitchen Staff
Mcdonalds
Northampton, Northamptonshire
12.2018 - 12.2020
- Managed food handling, storage, and cleaning activities to ensure compliance with sanitary procedures.
- Enhanced kitchen flow through effective organisation and cleanliness of workspace.
- Multi-tasked efficiently to meet strict deadlines.
- Provided tailored customer service by addressing dietary requirements.
Skills
- Retail operations management
- Sales floor management
- Customer centricity
- Cash handling efficiency
- Stock rotation practices
- Food safety regulations
- Waste management procedures
- Cost and waste reduction
- Delivery checks and coordination
- Retail KPI delivery
- Merchandise displaying
- Time management expertise
- Performance Management
- Leadership excellence
- Store security measures
- Sales floor management
Certification
First aid trained.
Timeline
Deputy store manager
Aldi
12.2020 - Current
Kitchen Staff
Mcdonalds
12.2018 - 12.2020