Nicola Wright

Occombe Farm Cafe

Paignton

04.2022 - 04.2024

Handled cash and card payments with accuracy.
Advised customers on availability, pricing and location of products.
Provided fast checkout service with high levels of customer care and transaction speed.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Maintained sales floor stock levels through consistent monitoring and regular replenishment.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Maintained spotlessly clean working areas, organizing merchandise for visually-appealing displays.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Listened actively to customer concerns, confusions and needs for excellent communication.
Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Delivered friendly customer service in high-paced retail environment.