Katie Burch
Swindon,ENG
Summary
An enthusiastic learner with a passion for law and a customer-focused background. Adapts to new challenges through strong interpersonal skills and composure under pressure. Eager to contribute to a legal team, applying attention to detail and problem-solving capabilities. Predicted to achieve a Distinction in Business Management and administration T-Level, I am looking to apply my skills and knowledge into a field I am truly passionate about.
Overview
2
2
years of professional experience
Work History
Customer Assistant
Lidl
Swindon, Wiltshire
09.2025 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Delivered positive customer experiences and strengthened brand reputation through attentive, helpful service.
- Resolved complaints calmly and professionally, offering tailored solutions to ensure customer satisfaction.
- Collaborated as team member, executing cashier duties, assisting with product inquiries, and maintaining cleanliness.
- Maintained organised inventory by regularly stocking and rotating products on shelves.
Sales Advisor
River Island
Swindon, Wiltshire
09.2023 - 09.2025
- Achieved company targets by implementing successful sales strategies.
- Identified customer needs through effective questioning, recommending products that enhanced their experience.
- Delivered friendly service, fostering exceptional customer satisfaction and encouraging repeat business.
- Resolved customer issues and complaints swiftly, improving customer retention through effective problem-solving.
- Collaborated with team members to share best practices and improve overall sales performance.
- Monitored stock levels and initiated reorders to prevent inventory shortages.
Education
NVQ Level 3 - Business Management and Administration T-Level
Cirencester College
Cirencester2026
GCSEs -
Abbey Park School
Swindon2023
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Polite and friendly
- Team player
- Hard-working
- Keen problem solver
- Composure under pressure
- Personable
- Microsoft Office proficiency
- Adaptability
- Attention to detail
Timeline
Customer Assistant
Lidl
09.2025 - Current
Sales Advisor
River Island
09.2023 - 09.2025
NVQ Level 3 - Business Management and Administration T-Level
Cirencester College
GCSEs -
Abbey Park School