Nicola Strange
Canvey Island,ESS
Summary
Dedicated professional with extensive knowledge in special educational needs (SEN) and a strong commitment to fostering inclusive environments. Proven ability to manage operations efficiently and provide excellent customer service. Skilled in administrative support with a keen attention to detail and a focus on maintaining confidentiality.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Sales & Administration Assistant
Thameside Lifting Ltd
2025.12 - Current
- Handled sensitive information while maintaining confidentiality.
- Managed incoming calls, ensured effective communication with clients.
- Performed clerical duties, contributing to operational efficiency.
- Streamlined workflow by prioritising tasks and processing client requests effectively.
- Processed client requests for enhanced customer satisfaction.
- Utilised communication skills to provide detailed product information and assist customers.
Cleaner
Top of the mops Essex ltd
2022.08 - 2025.11
- Cleaning of domestic properties.
- Dealing with clients face to face.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Secured premises at end of shift, ensuring safety of all areas.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Assistant Manager
Thameside Lifting Ltd
2015.12 - 2022.08
- Managed daily operations to ensure smooth running of the shop floor.
- Assisted in recruitment process to build an effective workforce.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Extensive diary management for director and arranging of meetings and accommodation.
HSC Co-ordinator
The Gap Group
2014.08 - 2015.11
- Negotiated contracts with suppliers, securing favourable terms.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Responsible for smooth running of day to day running of the office.
- Dealing with all customers enquiries either via phone, email or face to face.
- Producing weekly hire reports for general manager and operations manager.
- Delegating work to depot staff.
- Booking in and checking out of all hire equipment.
Fleet and Plant Administrator
Essex Highways
2013.06 - 2014.08
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisting with company vehicle tax discs requests and issuing of tax discs to staff.
- Placing of plant orders, plant requisitions and on and off hiring of plant.
- Recording of drivers hours and defects.
Education
GCSEs -
Castle View School
Essex 1997.09 - 2002.07
Skills
- SEN knowledge
- Social emotional learning
- Autism strategies
- Discretion and confidentiality
- Attention to Detail
- Order processing
- Record-keeping
Timeline
Sales & Administration Assistant
Thameside Lifting Ltd
2025.12 - Current
Cleaner
Top of the mops Essex ltd
2022.08 - 2025.11
Assistant Manager
Thameside Lifting Ltd
2015.12 - 2022.08
HSC Co-ordinator
The Gap Group
2014.08 - 2015.11
Fleet and Plant Administrator
Essex Highways
2013.06 - 2014.08
GCSEs -
Castle View School
1997.09 - 2002.07