Nicola McCrory
Ramsbottom,Lancashire
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Beauty therapist
Self Employed
Ramsbottom, Borough of Bury
2023.06 - Current
- Maintained professional client records for effective treatment tracking.
- Adapted beauty treatments to address individual client needs.
- Provided exceptional customer service, ensuring repeat client bookings.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Implemented hygienic practices to maintain a clean treatment space.
- Demonstrated up-to-date knowledge of latest industry trends for comprehensive client consultations.
- Undertook regular training courses to stay current with new techniques and products in the beauty industry.
- Consulted with clients and made recommendations to achieve desired results.
Senior children's residential care worker
ROC Northwest Ltd
Rawtenstall, Lancashire
2018.02 - 2024.11
- Safeguarding and Protection - keeping children safe from harm, abuse, neglect or exploitation. following safeguarding policies and reporting concerns.
- Providing daily care - Helping with routines such as meals, hygiene, bedtime and transport - Creating a safe, clean and supportive home environment.
- Emotional and behavioural support - building trusting relationships - supporting children through trauma, anxiety or challenging behaviours - encouraging positive behaviour and emotional regulation.
- supporting education and development - Helping with homework and attendance - Encouraging independence, confidence and life skills.
- Promoting well-being - Organising activities, hobbies and social opportunities - Supporting physical and mental needs.
- Recording and reporting - writing daily logs, incident reports, care plans, risk assessments and behaviour management plans - keeping confidential records.
- Managing challenging situations - De-escalating conflict and remaining calm during crisis or emergencies.
- Encouraging independence - Teaching cooking, budgeting, travel and self-care skills - preparing young adults for independent living.
Education
Bachelor of Arts - Criminology
Manchester Metropolitan University
Manchester 2014.09 - 2017.08
NVQ Level 3 - Health and Social Care
Bury College
Bury 2012.09 - 2014.08
GCSEs -
St Gabriels R C High School
Bury, Borough of Bury 2006.09 - 2011.07
Skills
I will provide safe, compassionate and non- judgmental support whilst managing risk and safeguarding concerns
Communication skills
- Active listener
- Speaking Calmly and clearly
- Building trusting relationships with families
- writing accurate case notes and reports
Empathy and compassion
- Understanding trauma and its impact
- supporting people without judgement
- being patient and emotional supportive
Safeguarding
- Recognising signs of abuse and coercive control
- understanding and listening to the children and hearing their voice
- knowing when and how to report any concerns
Professional Boundaries
- maintaining clear boundaries whilst supporting families
- following policies and legal responsibilities
Teamwork and multi-agency working
- working with social workers, police, schools, health professionals and sharing information properly
Resilience and emotional strength
- Coping with emotionally difficult situations
- Managing stress and maintaining professionalism
situations
Timeline
Beauty therapist
Self Employed
2023.06 - Current
Senior children's residential care worker
ROC Northwest Ltd
2018.02 - 2024.11
Bachelor of Arts - Criminology
Manchester Metropolitan University
2014.09 - 2017.08
NVQ Level 3 - Health and Social Care
Bury College
2012.09 - 2014.08
GCSEs -
St Gabriels R C High School
2006.09 - 2011.07