Nicola Iddon
Rushton,Northants
Summary
Dedicated professional with a strong focus on delivering outstanding service and fostering exceptional customer engagement. Demonstrates expertise in innovative problem-solving and a commitment to continuous improvement, ensuring excellence in service delivery. Skilled in maintaining professionalism in all interactions, driving customer satisfaction, and achieving organisational goals.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
Barmaid / Front of House
The Thornhill Arms
Rushton, Northamptonshire
04.2023 - 05.2025
- Engaged with guests to foster positive rapport, driving loyalty and repeat visits.
- Attended tables consistently to address customer needs, processing additional orders swiftly.
- Demonstrated adaptability by fulfilling various roles during shifts.
- Planned and executed events to ensure seamless operations.
- Coordinated bookings for performers to enrich entertainment options.
- Developed promotional materials, including posters, banners, and social media content.
Owner - Dog Groomer
Rushton’s Pawsome Pups
Rushton, Northamptonshire
03.2021 - 04.2023
- Maintaining the hygiene and appearance of dogs through various grooming services
- Ensuring their comfort and safety during their time on the premises
- Grooming services performed: Bathing, drying, brushing, trimming, styling of dogs’ coats, cleaning ears, and trimming of nails to maintain their hygiene and appearance.
- Monitoring Health, identify skin conditions, ear infections, or other health issues during grooming sessions and inform pet owners accordingly
- Maintained a calm environment during groomings; ensured less stressful experiences for dogs.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Tailored services according to dog's age, health condition-resulted in tailored care.
Strategic Planner
VPK Group
Desborough, Northamptonshire
01.2019 - 07.2020
- Managing customer stock forecasts
- Analysing customer ordering patterns to predict future orders
- Managing stock levels for 3 separate manufacturing plants
Continuous Improvement Manager
VPK Group
Desborough, Northamptonshire
01.2017 - 01.2019
- Responsible for managing and overseeing the sites’ improvement projects. Projects included: cost saving, time saving, waste reduction, visual management, improving efficiency and training & development of staff
- Liaising with Departmental Managers and updating Senior Management Team with presentations of project progression
- Attend European VPK Group conferences to present current projects and share ideas for improvement
- Promoted a culture of continuous improvement for increased organisational efficiency.
Quality & Project Support Manager
VPK Group
Desborough, Northamptonshire
01.2013 - 01.2017
- Initiated change in the handling, investigation and responding of customer complaints
- Generated improvement projects from complaint analysis
- Responsible for the management and audits of the sites’ accreditations, including BRC, ISO 9001 (Quality Management System) and ISO 14001 (Environmental Management System)
Previous Positions Held
VPK Group
Desborough, Northamptonshire
01.1996 - 01.2013
- Office Support Manager
- Planning Supervisor
- Customer Service Representative / New Business Representative
- Transport Co-ordinator
- Despatch Co-ordinator
- Assistant to Production Manager/Shift Manager
Education
GNVQ - Health & Social Care Lv 3
Montsaye Community College
Rothwell, Northamptonshire 01.1994 - 01.1996
10 GCSEs -
Montsaye Community College
Rothwell, Northamptonshire 01.1989 - 01.1994
Skills
- Professionalism in service
- Customer engagement and interaction
- Outstanding service delivery
- Innovative problem-solving
- Continuous improvement focus
References
References available on request.
Timeline
Barmaid / Front of House
The Thornhill Arms
04.2023 - 05.2025
Owner - Dog Groomer
Rushton’s Pawsome Pups
03.2021 - 04.2023
Strategic Planner
VPK Group
01.2019 - 07.2020
Continuous Improvement Manager
VPK Group
01.2017 - 01.2019
Quality & Project Support Manager
VPK Group
01.2013 - 01.2017
Previous Positions Held
VPK Group
01.1996 - 01.2013
GNVQ - Health & Social Care Lv 3
Montsaye Community College
01.1994 - 01.1996
10 GCSEs -
Montsaye Community College
01.1989 - 01.1994