Kelsea Stead
Rochdale
Summary
Offering compassion, patience, and strong interpersonal skills. Knowledgeable about providing support, ensuring comfort, and maintaining safe environment for individuals. Ready to use and develop communication, empathy, and organisational skills in any role.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Barmaid
Bulls Head
Rochdale
01.2012 - 12.2023
- Increased customer satisfaction with swift problem resolution techniques.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Mixed, garnished and served alcoholic beverages according to recipes or customer preferences.
- Demonstrated versatility, adapting to different roles as required during shifts.
Care assistant
Stansfield hall care home
Rochdale
02.2019 - 03.2021
- Encouraged independence among patients whilst assisting them with tasks.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Assisted in daily living activities for enhanced patient comfort.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
Education
Some College (No Degree) - Maths
City & Guilds
Manchester 08.2024 - 12.2024
Some College (No Degree) - English
City & Guilds
Manchester 01.2025 - 05.2025
Skills
- Professionalism in service
- Outstanding customer service
- Organised and reliable
- Positive attitude
- Customer engagement
Timeline
Some College (No Degree) - English
City & Guilds
01.2025 - 05.2025
Some College (No Degree) - Maths
City & Guilds
08.2024 - 12.2024
Care assistant
Stansfield hall care home
02.2019 - 03.2021
Barmaid
Bulls Head
01.2012 - 12.2023
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