Ellablue Birkin
tenbury wells,Worcestershire
Summary
A dedicated professional with extensive knowledge of licensing law and a proven track record in customer service excellence. Demonstrates exceptional communication skills and professionalism in service, effectively liaising with kitchen staff to ensure seamless operations. Skilled in efficient tray carrying, contributing to a smooth and enjoyable dining experience for patrons. Committed to leveraging expertise in hospitality to achieve experience growth within the industry.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Front of house
Unwined Bar and Bistro
tenbury wells, worcestershire
2021.08 - 2022.09
- Coordinated reservations and managed seating arrangements effectively.
- Maintained knowledge of menu items and provided personalised recommendations to guests.
- Prioritised task completion during peak hours to ensure smooth restaurant operations.
- Served food and beverages to customers with friendly and attentive service.
- Handled cash register duties accurately to minimise financial transaction errors.
- Facilitated dining experiences through effective table management and ensured timely service.
- Maintained cleanliness and hygiene standards through regular cleaning tasks.
- Managed payments efficiently, resulting in accurate financial transactions.
- Handled high-pressure situations calmly to ensure minimal disruption for guests.
- Built rapport with guests to foster repeat business and positive referrals.
Barmaid/Waitress
The Pembroke
tenbury wells, worcestershire
2021.06 - 2022.08
- Assisted in resolving customer issues promptly, enhancing satisfaction rates.
- Supported accurate cash register operations, ensuring financial integrity.
- Calmly handled challenging situations, contributing to improved guest satisfaction.
- Identified intoxicated guests and denied service to maintain safety.
- Executed closing duties, preparing venue for the next business day.
- Adapted to multiple roles to meet operational demands.
- Maintained cleanliness and stock levels to boost bar efficiency.
- Cultivated regular clientele through strong interpersonal skills and product knowledge.
- Crafted beverages based on recipes or customer preferences.
- Increased sales through effective upselling techniques.
- Managed drink orders efficiently during peak hours for timely service.
- Created a welcoming atmosphere with polite interactions and prompt service.
Barmaid
The Crow Hotel
Tenbury Wells, worcestershire
2019.09 - 2020.09
- Managed stock levels to avoid unnecessary wastage or shortages.
- Adapted flexible roles during shifts to meet operational needs.
- Enhanced customer engagement through friendly and approachable demeanour, leading to increased repeat visits.
- Collaborated effectively with team members to ensure smooth operation.
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Created a welcoming atmosphere with polite conversation and prompt service, contributing to customer satisfaction.
- Built regular clientele by leveraging excellent interpersonal skills and in-depth product knowledge.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Monitored guest wellbeing by assessing alcohol consumption and arranging transportation.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Followed food safety and hygiene requirements to protect guests.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Supported serving staff with fast, accurate beverage preparation.
- Input orders into register, calculated bills and collected payments.
- Inspected customer identification to verify age against legal standards.
- Served guests spirits, lagers and stouts at bar.
- Welcomed guests with friendly conversation and fun atmosphere.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Education
Bachelor of Science - Equine Sport Science
Hartpury University
Gloucester 2022.09 - 2025.06
Skills
- Licensing law knowledge
- Liaising with kitchen staff
- Efficient tray carrying
- Liaising with kitchen staff
- Customer service
- Communication skills
- Professionalism in service
Timeline
Bachelor of Science - Equine Sport Science
Hartpury University
2022.09 - 2025.06
Front of house
Unwined Bar and Bistro
2021.08 - 2022.09
Barmaid/Waitress
The Pembroke
2021.06 - 2022.08
Barmaid
The Crow Hotel
2019.09 - 2020.09