Nicola Houghton
Swindon ,Wiltshire
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Bookmaker
Peter Houghton Bookmakers
Swindon, Wiltshire
2013.01 - Current
- Maintained digital database, enhancing ease of access to information.
- Compiled data to generate comprehensive reports.
- Processed invoices, ensuring timely payments.
- Provided customer service, delivering high levels of satisfaction.
- Facilitated smooth running of operations through efficient task management.
- Assisted in budget planning to ensure fiscal responsibility.
- Handled event logistics smoothly, ensuring successful company events.
- Liaised with clients to maintain relationships and foster repeat business.
- Resolved issues swiftly through excellent problem-solving skills.
Covid Medical Test Supervisor
NHS
Swindon, Wiltshire
2019.08 - 2021.03
- Organised team resources, resulted in improved project timelines.
- Identified potential risks and mitigated them through proactive measures.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Enforced adherence to all site safety requirements, verifying proper use of PPE and standard equipment.
- Consistently complied with applicable laws and regulations, and ensured facility adhered to NHS regulations.
- Trained new staff members on proper use and navigation of NHS software.
Nursery assistant
King William School
Swindon, Wiltshire
2001.01 - 2003.01
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Promoted language development through storytelling sessions nurturing communication skills.
- Enhanced children's social skills through organising group activities.
- Supported teachers with daily routines for smoother classroom operation.
- Assisted children with special educational needs.
- Supported students with special needs, ensuring access to curriculum content.
Banking administrator
Nationwide Building Socety
Swindon, Wiltshire
1986.01 - 1994.01
- Enhanced data accuracy with diligent record keeping.
- Monitored account activities for fraud detection and prevention.
- Utilised IT skills to improve banking services delivery.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
Education
O level - English Language,Maths,Geography,History
Highworth Warneford School
Highworth, Swindon 1982.09 - 1987.05
Skills
- Microsoft office suite proficiency
- Telephone handling
- Customer Service
- Inventory control
- Money handling expertise
- Excellent customer service abilities
- Patience and empathy
Affiliations
- Travelling
- Hill Walking
- Crochet
- Swimming
- Reading
Timeline
Covid Medical Test Supervisor
NHS
2019.08 - 2021.03
Assistant Bookmaker
Peter Houghton Bookmakers
2013.01 - Current
Nursery assistant
King William School
2001.01 - 2003.01
Banking administrator
Nationwide Building Socety
1986.01 - 1994.01
O level - English Language,Maths,Geography,History
Highworth Warneford School
1982.09 - 1987.05