Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Nicola Houghton

Swindon ,Wiltshire

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.

Overview

39
39
years of professional experience
5
5
years of post-secondary education

Work history

Assistant Bookmaker

Peter Houghton Bookmakers
Swindon, Wiltshire
01.2013 - Current
  • Maintained digital database, enhancing ease of access to information.
  • Compiled data to generate comprehensive reports.
  • Processed invoices, ensuring timely payments.
  • Provided customer service, delivering high levels of satisfaction.
  • Facilitated smooth running of operations through efficient task management.
  • Assisted in budget planning to ensure fiscal responsibility.
  • Handled event logistics smoothly, ensuring successful company events.
  • Liaised with clients to maintain relationships and foster repeat business.
  • Resolved issues swiftly through excellent problem-solving skills.

Covid Medical Test Supervisor

NHS
Swindon, Wiltshire
08.2019 - 03.2021
  • Organised team resources, resulted in improved project timelines.
  • Identified potential risks and mitigated them through proactive measures.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Enforced adherence to all site safety requirements, verifying proper use of PPE and standard equipment.
  • Consistently complied with applicable laws and regulations, and ensured facility adhered to NHS regulations.
  • Trained new staff members on proper use and navigation of NHS software.

Nursery assistant

King William School
Swindon, Wiltshire
01.2001 - 01.2003
  • Created engaging play scenarios to encourage imaginative thinking amongst children.
  • Promoted language development through storytelling sessions nurturing communication skills.
  • Enhanced children's social skills through organising group activities.
  • Supported teachers with daily routines for smoother classroom operation.
  • Assisted children with special educational needs.
  • Supported students with special needs, ensuring access to curriculum content.

Banking administrator

Nationwide Building Socety
Swindon, Wiltshire
01.1986 - 01.1994
  • Enhanced data accuracy with diligent record keeping.
  • Monitored account activities for fraud detection and prevention.
  • Utilised IT skills to improve banking services delivery.
  • Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.

Education

O level - English Language,Maths,Geography,History

Highworth Warneford School
Highworth, Swindon
09.1982 - 05.1987

Skills

  • Microsoft office suite proficiency
  • Telephone handling
  • Customer Service
  • Inventory control
  • Money handling expertise
  • Excellent customer service abilities
  • Patience and empathy

Affiliations

  • Travelling
  • Hill Walking
  • Crochet
  • Swimming
  • Reading

Timeline

Covid Medical Test Supervisor

NHS
08.2019 - 03.2021

Assistant Bookmaker

Peter Houghton Bookmakers
01.2013 - Current

Nursery assistant

King William School
01.2001 - 01.2003

Banking administrator

Nationwide Building Socety
01.1986 - 01.1994

O level - English Language,Maths,Geography,History

Highworth Warneford School
09.1982 - 05.1987

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Nicola Houghton